Callie Myers Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas, Us

Chicago, Illinois, Us

• Managed post-sale portfolio totaling approx. $1.5 million ARR, ranging from mid-market businesses to Fortune 500 companies, from on-boarding and implementation to product adoption to renewal.• Strategized and consulted with clients, arming them with the tools and knowledge necessary to reach and exceed their internal PR goals.• Identified opportunities to expand Cision new feature usage across account partners.• Conducted QBRs with key clients to strengthen partnerships and ensure continued collaboration.

Tempe, Az, Us

• 1 of 2 Account Manager Team Leads, actively coaching a floor of 40+ Account Managers• Planned, pitched and successfully rolled out a 3-prong Customer Success Floor improvement initiative within the first 2 months of taking on the TL role• Developed and trained on a floorwide Customer Success Out Of Office Coverage system, which resulted in more efficient and robust service for our customers in the event that their dedicated AM is out• Developed, launched, and iterated on a monthly 1:1 coaching, feedback and support system for AMs within their first 6 months of tenure• Planned, created, and led the Customer Success 2018 Batting Cage Series to arm AMs with increased knowledge and skills needed to perform highly in their role, yielding a 92.6% approval rating from AMs surveyed• Improved the interdepartmental escalations process to include error tracking• Created and rolled out end to end process for creds transfers auditing• Partnered with training, product marketing and onboarding teams to optimize the onboarding process• Ascertained preferred coaching, motivation, and feedback styles to successfully coach AMs and track improvement over time• Worked in JIRA, Zepplin, and Salesforce to track KPIs and troubleshoot occasional system or process bugs or inconsistencies

• Broke GRR record in 2018, ranking as a top performing Account Manager consistently• Managed approximately 1 million dollars in annual company revenue, consisting of a portfolio of SMB customers• Developed trusted relationships with customers to drive long-term loyalty and retention and proactively recommended products and services that exceeded overall customer satisfaction• Maintained deep expertise of Main Street Hub/GoDaddy products and best practices to provide value to customers• Acted as a Customer Success floor leader, providing leadership, training, and guidance to less tenured Account Managers on the floor• Regularly worked closely with Main Street Hub’s Product, Engineering, and Design teams to provide strategic insight in several product focus groups, for both internal and external tools and products• Member of the CSM Culture Committee, planning team events and competitions to raise floor morale and drive floor KPIs• Developed and administered an assessment and coaching program for underperforming Account Managers

Austin, Tx, Us

• Managed client program lifecycle, including timelines, deliverables, lead guarantees, pageviews, impressions, click thru rates and status reporting• Regulated 80 - 90 accounts at any given time at various stages of project cycles• Generated client RFPs and program strategies in the pre-sell phase of client lifecycles• Scheduled and held program kick-off calls with clients, strategized and developed project plan and strategy, communicated and drove acceptance of projects and digital campaign deadlines, milestones, and dependencies• Designed and built digital ads, emails, and landing pages to drive traffic to client assets using HTML, Adobe InDesign, and Adobe Photoshop• Actively tracked project status, progress, risks and issues while communicating roles and responsibilities to internal team members and clients• Compiled comprehensive stat and ROI reports for completed client programs• Organized account review calls with key clients to gage overall satisfaction, gather feedback, and renew and/or upsell accounts. Those key calls had consistently generated approximately 55% of company revenue per quarter• Collaborated with project teams (internal and external) to identify marketing, demand generation and community development strategies and solutions that would best achieve client goals• Gathered business intelligence on customers, leads and prospects. Reviewed, prioritized and qualified new leads and existing customers for direct sales organization follow-up• Actively collaborated with marketing team to identify and develop focused campaigns to attract new customers

Austin, Texas, Us

• Developed and managed email and direct mail marketing campaigns• Coordinated and communicated directly with clients to market properties• Assisted in property management client and vendor communications• Took and edited photos of properties for marketing purposes• Designed and laid out flyers, direct mail pieces, and offering memorandums using Adobe InDesign• Wrote blog entries for company website• Developed and maintained Asterra’s social media and web presence• Planned and coordinated bi-monthly company happy hour fundraising events, which raised over $20,000 for local nonprofits/charities• Developed and presented the yearly company marketing plan• Oversaw and updated five different real estate listing databases with company listings• Performed demographic and market research on various real estate markets

• Appraised properties and offered professional opinions and advice• Negotiated property listing prices on behalf of principals • Advertised and generated attention for listed properties• Provided and satisfied standard real estate contracts and documents

Bachelor Of Business Administration (B.B.A.), Marketing And Management

Product Management Course