Connect with and manage relationships with host schools across the countryOutreach to new areas of interest and bring on-board new locations

Created an on-boarding system that pulled information from 5 different sources and put it into a streamlined view for accurate and efficient remote on-boarding. Oversaw and processed payroll for over 900 seasonal employees annually. Worked closely with company partners to create new policy to support changing goals and priorities.

Create and administer in-person and virtual training on communication bestpractices for email, phone and in person, specific organizational content, andresponding to customer praise and concerns.Oversee year-round Director team (between 35-40 individuals) on communicationand inter-relations with our current and future customers.Address escalated customer services issues for the entire company (37+ locations) to resolve issues through personal connection and meeting needs.Problem-solve issues on the spot with multiple teams to ensure success and engagement with customers.

Business Development - Find and acquire new locations in previously undeveloped marketsCustomer Service - Develop, train, and audit customer service communication for the entire companyRecruiting - Seek qualified passive candidates to fill current needsPolicy Development and Tracking - Create and coordinate the dissemination of policies to all employees, and ensure adherenceProvide additional research, creation, and support for high-level Executive projects as needed

Worked with the business development team to research a geographic area and identify potential camp locationsConnected and met with decision-makers to negotiate contracts and formalize agreements for locationsOrganized events, presentations and responded to customer service needsRecruited and hired an outstanding team of camp directors and staffTrain, led, and motivated team to maintain high retentionImplemented strong, efficient communication systems to help manage the flow of information within regionTraveled between locations in region during the summer camp season to oversee operations

Supervised staff of 18 who worked directly with campers aged 4-13Created and maintained strong relationships with families and school partner

Interviewed and hired seasonal summer staff during four-month period; interview process included application screening and two different phone interview assessment formats to hire a total of 400 teachers for nationwide programLed distance training and assisted in in-person training for a staff of 30 teachersParticipated in on-going training with colleagues and supervisor Provided weekly support, guidance, and feedback on performance and areas for improvement to teachers using statistical data and anecdotal reportsWorked closely with customer concerns staff and logistics coordinators to ensure that the off-site programs were meeting standards of Institute

Taught students, ranged 4-year-old to adult, how to effectively read with absorption, increasing their comprehension and enjoyment of literatureInstructed younger students in the foundations of reading (phonics, phonemic awareness, fluency, comprehension)

Created a warm, engaging environment while providing Kaplan curriculum for high school and college age studentsInstructed middle and high school teachers in the content and strategies for their student programs

Facilitated a 7-week summer day camp program focused on art, science, and the outdoors for over 700 students (cumulatively) grades K - 5thInvolved actively with group interviews, staff selection, offer calls, and vision creation for cohesive staff unit.Provided direction and motivation to a staff of 30, including informal daily observations and formal mid-camp observationsParticipated in all facets of the camp including teaching in classrooms, leading all-camp activities, dealing with behavior issues, creating camper groups, and interacting with parentsCreated a camp experience that impacted children, staff, and parents in a positive way; over 95% of parents who responded to the surveys said that they would recommend the program to a friend

Recruited over 500 High School students for Summer Intern positions at 21 Bay Area campsDeveloped and implemented outreach plan to over 200 High Schools in the Bay Area, including coordination with Career Centers and teachers, presentations, and flier distribution.Organized a work-plan based on successful efforts for future use utilizing Quickbase and Microsoft Office Suite (Word, Excel, and Outlook)

Extended students understanding of classroom reading through immersion in final projects which feature individual creativityHelped students to create community-centered projects for school Spirit Week Trophy Classroom received school Spirit Week Trophy for the first time in nine years by helping students

Provided administrative support for ten community managers in main office of busy property management companyResponsible for copying, filing, typing, and answering multi-line phone

Created and maintained an extensive Excel database of research information for Center on Personnel Studies in Special Education (COPSSE)Collaborated with faculty to produce PowerPoint presentations which were selected for use at state and national conferencesDeveloped brochure via Microsoft Publisher to recruit potential graduate program candidates from across the country

Ensured the water safety of over 500 children and adults in boating and swimming areasUpdated previously used lesson plans, focused on fun, learning, and safety, as well as updated safety procedures to all staff involved in Waterfront proceduresWorked to promote an enjoyable and educational environment for my staff and all campersIncorporated previous staff training into location-specific guidelines and weekly training routinesParticipated positively in daily twenty-member staff meetings and workshops, providing insight and suggestions to ensure success of the entire campParticipated in several week-long team building training and experiences, including use of a ropes course