Calli Ament Email & Phone Number

Orlando, Florida Area

Part of the Form Simplicity team, a 2024 Tech100 Real Estate winner.Using documents provided by clients, Calli would take these files and re-program them for compatibility with Adobe LiveCycle. They used FormCalc and some JavaScript to ensure that calculations and interactivity were enabled on applicable forms, and well as quality checking each form before.

Orlando, FL

Calli took inbound calls from Real Estate brokers, agents, and assistants. They supported in-house software and products, as well as provided general computer support. Support was provided both "blind" (by guiding clients verbally) and with remote access software like TeamViewer.Cases were notated and followed-up on inside of a Salesforce environment.

Fort Myers, FL

As a Service Readiness Agent, Calli acted as a data analyst and audited hundreds of cases daily for compliance and accuracy. Calli was in charge of creating, verifying, and submitting reports on these cases to corporate-level contacts with various hardware manufacturers. Office software like Microsoft Excel was used on a constant basis, including.

Fort Myers, FL

As a Service Dispatch Agent, Calli managed cases in which computers and televisions were set up for repair. Calli was responsible for making sure that parts were ordered as needed, service was completed as promised, and that a timely resolution was achieved with little-to-no interruption to the customer. Calli's ability to operate well under constant.

Fort Myers, FL

As a Frontline Agent, inbound calls from customers were taken constantly. Calli would troubleshoot computers, tablets, and cameras that and book service with the manufacturer when the issue was outside the scope of phone assistance. A fast-paced but detail-oriented handling of the problems was required. If a first-call resolution was not achieved, call.

Fort Myers, FL

In this Customer Service position, Calli was responsible for directly assisting customers with non-functional computers. A quick diagnosis was made at the register, the computers were booked for the needed service, and the cases was tracked through to completion.Although not employed as a Computer Technician, Calli frequently assisted the Lead Technician.

Cape Coral, FL

As a Game Advisor, Calli would assist customers both at the register and on the floor, offering suggestions and solutions as needed.As a Senior Game Advisor, managerial duties included opening and closing the store, counting registers, and setting up store-wide marketing.

Cape Coral, FL

As requests from customers came in, the team Calli was a part of would design, build, and teach customers how to run a blog. Sites were created with HTML4, CSS2, and Adobe Flash. The back-end was a proprietary PHP Content Management System.

North Fort Myers, FL

Under little supervision from the school's IT director, Calli was responsible for distributing new computers to classrooms and ensuring they were operational. For classes not receiving new computers, Calli ran the network imaging software, as well as upgraded and replaced as needed.

Associate Of Science (A.S.), Crime Scene Technology, 3.29 Gpa

Activities and Societies: Phi Theta KappaAttended while the school was Edison State College.

Computer Science

High School, General Studies