My first role in the IT industry came in the form of IT support. The role was a challenge at first due to this being my first job in the IT sector coming straight out of college. My duties involved investigating and resolving software related issues on bespoke systems for internal staff and external customers. Using my skills I quickly adapted into the role speaking up on how certain processes could be improved and which always focused on working closer as a team to provide a better… Show more My first role in the IT industry came in the form of IT support. The role was a challenge at first due to this being my first job in the IT sector coming straight out of college. My duties involved investigating and resolving software related issues on bespoke systems for internal staff and external customers. Using my skills I quickly adapted into the role speaking up on how certain processes could be improved and which always focused on working closer as a team to provide a better support service. The role required effective multi-tasking and high levels of organization while always maintaining a consistent service to customers and internal staff. Show less