Callum Hack Email & Phone Number

Bristol, England, Gb

Greater Bristol Area, United Kingdom

As a Supervisor at Dilegenta, I oversee daily operational activities, ensuring seamless workflow and adherence to company standards. I manage customer service processes, aiming to enhance satisfaction through efficient and effective resolution of inquiries and issues. My role involves evaluating employee performance, providing constructive feedback, and supporting their professional development. I assist employees with their tasks, offering guidance and support to improve overall team productivity. I am committed to achieving business goals and regularly audit calls to ensure compliance with quality standards and identify areas for improvement.

Bristol, England, United Kingdom

My position at Diligenta entails speaking with customers about their pension queries and informing them about policy details in both defined contributions and defined benefits policies, ensuring that they have all of the information they need to make informed decisions. I also frequently engage with independent financial advisors to ensure that customers are satisfied with their service and have all of the information they were looking for. I have also been involved in providing new starter support, including making them feel welcome, assisting with their integration, providing tools for efficiency, establishing clear expectations, and guiding them through a successful probationary period.

Bristol, England, United Kingdom

My role as a Phone Sales Assistant required me to use my customer service skills and provide customers will up to date information about the newest phones and the best contracts available, I was required to use a computer and the main software packages competently, have sensitivity and understanding when providing customer support, be persuasive and negotiate to reach sales targets, and have excellent verbal communication skills to effectively communicate with customers and meet all of their needs. I was also responsible for opening the shop in the morning, setting up demos and preparing for the day, and closing the shop ensuring the store was left safe and secure. This role also allowed me to use money handling skills as I was responsible for handling transactions, carrying out credit checks and occasionally working with physical cash.

Bristol, England, United Kingdom

During my time as a Stock Controller at Tesco I was responsible for keeping track of stock levels and making sure there is enough supply to meet customer demand. Some other duties I underwent included making sure paperwork was filled out correctly, checking stock levels to ensure stock levels were maintained, ensuring fresh stock was in date and either removing it from sale/ reducing. This role required myself to be thorough and pay attention to detail, carry out basic tasks on a hand-held device (PDA) as well as ensure my concentration skills were always at there highest. This job played an important part in the operation of the company as it not only maintained stock levels and stock holding costs to meet customer needs, it also reduced waste and optimised food safety.

A-Levels, Public Services

Gcse