Callum Lowe Email & Phone Number

Wellington Region, New Zealand

A Customer Success Account Manager at Microsoft is someone who helps customers achieve digital transformation; drives change management, consumption, and adoption activities with key business and IT decision makers; and enables customers to realize real value from their investments. They also work with Service Administrators to manage the service delivery lifecycle for Unified customers. The CSAM role is important to Microsoft because it is a customer-obsessed role that helps customers get the… Show more A Customer Success Account Manager at Microsoft is someone who helps customers achieve digital transformation; drives change management, consumption, and adoption activities with key business and IT decision makers; and enables customers to realize real value from their investments. They also work with Service Administrators to manage the service delivery lifecycle for Unified customers. The CSAM role is important to Microsoft because it is a customer-obsessed role that helps customers get the most value out of Microsoft’s cloud technologies. The CSAM is accountable for end-to-end service delivery and leading a virtual team of experts to support the customer’s needs. Show less

Wellington, New Zealand

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer… Show more Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises. Show less

Wellington & Wairarapa, New Zealand

Work examples:STA (Support Technology Advisor) is the technical arm of the Technical Account Manager. It provides workload specific strategic advice e.g. Azure or Office 365 or Security / Identity, with the ability to deep dive where necessary. The output is a Strategic Technical Plan.DSE (Designated Support Engineering) is a Premier Support service that brings select expertise into a customer’s IT to help ensure business-critical technology is supportable and optimized, and… Show more Work examples:STA (Support Technology Advisor) is the technical arm of the Technical Account Manager. It provides workload specific strategic advice e.g. Azure or Office 365 or Security / Identity, with the ability to deep dive where necessary. The output is a Strategic Technical Plan.DSE (Designated Support Engineering) is a Premier Support service that brings select expertise into a customer’s IT to help ensure business-critical technology is supportable and optimized, and IT staff are empowered to maintain a healthy environment.Workshop development. Created, trained-the-trainers, and delivered official Microsoft workshops that fellow engineers deliver e.g. Azure Automation. Reviewer on others e.g. Activate Azure with Administration and Governance.Tech Hui. Co-founder of an annual Microsoft Services technical roadshow (Auckland, Wellington, Christchurch). One day event detailing Microsoft tech 6-9 months ahead of when clients need it!Maori and Pasifika Diversity and Inclusiveness Council member - helping to foster a diverse culture that reflects New Zealand e.g. te reo Maori playing cards with technical termsTLDP (Technical Leadership Development Program) - "TLDP develops individual contributor technical leaders that drive themselves and others to live out the Microsoft mission, by demonstrating a customer obsessed mindset, influencing and driving success through others and demonstrating a growth mindset to drive greater impact"Learning Week - owned internal initiative that trained Microsoft New Zealand Engineers & Consultants for a week, lining up speakers, making things happen. Show less

Wellington

"Premier Field Engineering is a part of the Microsoft Support organization. Our primary focus is to go onsite to customers that have Microsoft Premier Support and either provide a Proactive Service (we may assess an environment for potential issues or deliver training as well as many other things) or a Reactive Service (troubleshooting a DC that is not replicating). We also may do remote case work as well. Generally these are 1-2 hour calls where we answer questions about a technology a… Show more "Premier Field Engineering is a part of the Microsoft Support organization. Our primary focus is to go onsite to customers that have Microsoft Premier Support and either provide a Proactive Service (we may assess an environment for potential issues or deliver training as well as many other things) or a Reactive Service (troubleshooting a DC that is not replicating). We also may do remote case work as well. Generally these are 1-2 hour calls where we answer questions about a technology a customer is implementing. We don’t handle reactive cases over the phone since we have an entire group at Microsoft that already does that"​ (http://blogs.technet.com/b/askpfeplat/archive/2012/01/16/how-to-become-a-premier-field-engineer-pfe.aspx) Show less

Wellington & Wairarapa, New Zealand

Role - Design, Build, Support e.g. Global 7K Server SCOM, inc. auto-ticketing and SCOM authoringProducts- SCOM, NetIQ AppManager, CA Unicenter NSM, BMC Eye Of The Storm, BMC Application Device Discovery Manager, WinCor NixDorf ProView, BMC BladeLogic

Wellington

London

London

Wellington

Wellington