Callum Mcadam Email & Phone Number

Stonely, England, Gb

Kimbolton, England, United Kingdom

*Championed customer retention, expansion and growth via solid communication and interactional skills with the goal of maintaining exemplary customer service levels and reducing churn*Used a customer-centric focus to approach new and existing clients at senior level to generate cross and upsell opportunities*Used project coordination skills to lead collaborative meetings with multiple stakeholders at all levels to strategically promote strong client relationships, deepen our understanding of their strategic aims and success parameters, and to ensure client satisfaction by delivering maximum value*Collaborated with directors, project managers and other team players to resolve any internal or external issues in a timely and appropriate manner to ensure mutual success*Managed admin assistant and organised tasks to ensure a smooth transaction of day-to-day responsibilities

London, England, United Kingdom

*Project managed onboarding of new customers to ensure successful integration onto Carwow’s platform and to provide ongoing technical support to a non-technical customer base *Submitted timely feedback to internal weekly meetings to proactively communicate any customer challenges and to continuously improve the customer service system thereby adding value to their overall experience *Managed relationships between a broad customer base and dealerships in a resilient and confident way with a view to enhancing customer success *Used Salesforce and Zendesk CRM software on a daily basis to support customers with product related queries*Solely responsible for managing customer cases *Filtered queries to appropriate departments and escalated when necessary on behalf of the customer*Ensured an end-to-end smooth transaction process for customers resulting in client satisfaction*Used a ticketed system to productively work through daily tasks requiring robust time management and organisational skills in a fast-paced environment

London, England, United Kingdom

*Created, tracked and analysed customer data on CRM platform to enable informed decision making*Generated upsell opportunities by pitching our specialisms to CTOs and CEOs of SaaS companies on business development calls*Worked closely with clients to get a more focused and empathetic understanding of what the ideal candidate would look like, salary expectations, headcount etc. Acted as their voice and advocated their needs within Xpertise*Headhunted and screened a high number of C-SUITE candidates and systematically added them to the CRM database

Milton Keynes, England, United Kingdom

*Fielded telephone calls from national dealers (Suzuki and non-Suzuki)*Filtered queries to appropriate departments and logged invoices onExcel*Assisted with the training of new temps when required*Used a structured ticketed system to manage workload and respond to customers efficiently*Informed dealers of correct stock and what was available from our catalogue for purchasing*Required clear and concise communications skills, confidence,organisation and customer focus

Master Of Arts - Ma, East Asian Studies, Merit

Bachelor Of Arts - Ba, Politics And International Relations, 2:1

A-Levels, Politics, History (As/ A2) Geography

Gcse'S, Geography, History, English (Lit And Language), Maths, Spanish, French, Biology, Chemistry, Physics