Accountable for the operational design, build and scaling of Getricity's funded solar PV and battery solutions, providing organisations with access to renewable energy at lower costs with no up front investment.

Accountable for Back Office operations consisting of 1500 FTE and annual opex and revenue assurance budgets of £150m-Set the vision, behaviours and delivery plans, transforming Back Office from perceived cost centre to value driver, creating £200m benefit-Implemented agile working, outsourcing and business re-organisation reducing costs by 40%-Successfully delivered multiple business integrations and system migrations impacting over 5m customers-Improved customer satisfaction by 50% with employee engagement at 80%-Delivered revenue assurance processes creating value of £150m-Implemented multiple technology & data solutions (automation, data analytics, machine learning, new billing platform) -Accountable for risk and regulatory compliance performance

Accountable for all Operations, Change & IT of an independent gas & electricity supplier (Private Equity backed) with 450k customers & annual budget of £50m - Implemented new target-operating model, enabled customer growth of 30% while reducing operational unit costs by 15% per year- Successfully built & deploying a new customer billing system & business intelligence platform - Built new digital technology for customers (new app, website & onboarding journey)- Simplified operational tooling, delivering new CRM, workflow, data visualisation, fulfilment & debt management systems- Improved KPIs, metrics & insight reporting, plus strengthened governance including regular board presentations

- Responsible for strategy development, project implementation, planning & business case evaluation- Ensure work activities are delivered on time & within £ multi-million annual budget - Lead strategic development through the analysis of competitor activities - Assess the impact of changing legislation & market conditions - Formulate & implement plans to maximise value & implement solutions into operational processesKey Achievements- Managed the CEO sponsored implementation of a new customer proposition- Building & communicating strategy by creating senior advocates to promote change- Developed processes that successfully increased customer numbers & reduced annual costs

- Responsible for growing & maximising value from ScottishPower’s energy service propositions- Coordinated service delivery, operational management, strategic direction & commercial contracting- Oversaw the design, delivery and profitability of a portfolio of energy service products- Managed commercial contracting, 3rd party service provider performance & cost management- Full P&L ownership & managed an annual £multi-million energy services budget- Communicated energy services strategy & operational requirements across the businessKey Achievements- Led a strategic review of energy services propositions- Designed & implemented a new cost effective supply chain- Successfully delivered profit targets & managed costs within £multi-million budget. - Improved customer service and supply chain performance - Purchased a £multi-million supply chain for ScottishPower’s Energy Company Obligation

- Designed, implemented & managed new energy services products & services- Identified customer needs & the changing energy market & legislation- Developed value adding customer propositions- Developed & continuously refined ScottishPower’s energy services customer delivery & strategyKey Achievements- Identified customer needs & the changing energy market & legislation to develop value adding customer propositions- Successfully designed & launched a range of innovative energy management products & services

- Applied the lean / six sigma methodology to deliver sustainable performance improvement- Proactively managed a matrix of stakeholders colleagues to ensure on time project delivery - Established & facilitated Kaizen workshops & JDI projects across the business Key Achievements- Increased customer service & financial savings across multiple business functions- Achieved annual benefits of £250k+- Removed waste, increased added value activities & improved the customer journey