Callum Webster Email & Phone Number

Leicester, Gb

Leicester, England, United Kingdom

Leicester, United Kingdom

Leicester, United Kingdom

Facilitation of business-critical training to full teams and follow up support. Using various techniques and mediums during training and teaching.Ensure the learning and development of members is achieved to a high standard.Stand-in management of team, conducting 1-2-1 coaching and team talks, dealing with escalated complaints and managing improvement of stats. On-going support of team members through constant skill development.Analysing performance of team members and pinpointing areas of improvement, while using this information to refine and improve future training information.Taking ownership of advisor complaints and monitoring to resolution. Communicating with directors with regards to improvements and business changes.

Leicester, United Kingdom

Maintain a high standard of service while promoting to customers. Working within a team to provide ideal service to all customers. Learning bespoke systems including bookings, account management, and payments. Diagnosis and remote solving of customer issues.

Leicester, United Kingdom

Worked on the development of keyhole surgery simulator for students. Tested and worked with Nao Robot to create demonstration routines. Testing of in-production websites for functionality and stability.