Callum W. Email & Phone Number

Pocklington, Gb

Leeds, England, United Kingdom

York, England, United Kingdom

Leading a fantastic team to deliver operational excellence with a focus on empowerment, increasing productivity and delivering an exceptional customer experience.

Glasgow, Scotland, United Kingdom

Glasgow, United Kingdom

Working across the Commercial Services directorate, which includes Accommodation, Catering and Events, Print Unit, Retail and Sport to identify new trends and seek out new business opportunities whilst building relationships with key stakeholders to drive improved customer experience and profitability. I report directly to the Director of Commercial Services and manage multiple projects ensuring timely, efficient delivery.Key role responsibilities include: • Responsible for the management and delivery of multiple projects across Commercial Services and the wider University ensuring performance criteria is met on time and within budget. • Responsible and accountable for the day-to-day Customer Experience performance across the Commercial Services directorate, whilst taking overall responsibility for the University Print Unit, including staff performance and training, and financial contribution.• Responsible for writing and developing strategies and business cases for senior management approval and implementation.• Enhanced my commercial acumen, relationship management and influencing skills by analysing and negotiating business opportunities often on behalf of others, then integrating successful applicants into the university whilst managing performance throughout the contract.

Glasgow, Scotland, United Kingdom

Responsible for leading a team of contract professionals through a transitional period within the University of Glasgow Estates directorate.Key Responsibilities include: • Embed a strong relationship management culture based on a collaborative approach to facilitate strong performance across all contracts. • Work in collaboration with the Safety and Compliance manager to ensure statutory compliance or an agreed, documented Health and Safety risk mitigation strategy is deployed. • Work with Procurement colleagues to establish and monitor Key Performance Indicators in line with NEC4 contract suite• Devise, communicate and monitor an effective audit regime across all framework and contract management activities• Reintroduce a collaborative team environment within the contracts team, focussing on personal development and continuous improvement.

York

Dubai

This senior leadership role entailed leading a team of managers and staff in achieving the business plan of a new John Lewis Partnership venture with Al Futtaim in the UAE. I was recruited as the store manager for the first international collaboration between the two businesses to ensure the work ethics of both companies were culturally aligned, and demonstrated consistently across the store to meet customer expectations.Key role responsibilities included:• Embedding the John Lewis co-ownership culture within the first international, multicultural team. • Deliver strong operational performance through achieving ambitious sales growth, improved customer experience, and profitability.• Ensure compliance with local laws and regulations including health and safety of all employees, customers and visitors.• Successfully build and maintain relationships on an international level with key strategic partners. • Lead customer experience initiatives, brand awareness, and improved service standards to exceed customer expectations.• Analysis of stock/pricing/commercial information to support future buying decisions.

York

I secured an internal promotion within my first year at a newly opened John Lewis Branch in York. As a Department Manager, I worked within the senior leadership team, leading a team of c. 130 Partners, and reported directly to the Branch Manager. Key role responsibilities:• Analysis of KPI performance of the Electrical Home Technology and Catering (EHT) departments.• Accountable for the Catering profit and loss account, and food safety and hygiene within the store.• Regularly perform the Duty Manager role taking full accountability for the operation including the fire procedure and health and safety of all Partners, customers and visitors.• To amalgamate EHT and Catering to benefit the business, operational performance and the customer.• Responsible for the annual stocktake holding overall accountability for the outcome.Additional responsibilities:• Branch Goodwill budget • Branch compliance with internal communications and processes• 3rd Party Catering outlet: Managing relationship between John Lewis and 3rd party outlet, including conducting auditing for food safety and allergen management.

York

I was recruited to join the management team in the successful opening of a new full line department store in York. A key role was to coach and mentor new (to business) Section Managers. Key role responsibilities:• Executing strategies based upon maximising ATV sales conversion rates.• Provide staff development and performance management, including disciplinary/ grievance• Building and maintaining relationships within the Northern Region of John Lewis branches to gain support and implement identified staff training needs.

Poole

Manage a new format of John Lewis shop, ‘John Lewis at Home’, and oversee expansion of furnishing fabrics. Also provided 3 months emergency cover to John Lewis, Ipswich before managing the Audio and Television section.Key responsibilities:• Analysis and presentation of the performance of the furnishing fabrics, and latterly the ATV sections.• Deliver robust performance management through continuous feedback and coaching.• Build and maintain relationships with local schools and colleges to represent John Lewis in the local community, supporting students to improve their interview skills.

Manchester And Newcastle

I secured one of 10 places on the John Lewis Retail Management Graduate Scheme from over 7,000 applicants. Over 18 months I worked within two full line department stores, Trafford Centre and Newcastle, experiencing various sections, and I was also seconded to John Lewis Head Office as part of my training.

Edinburgh, United Kingdom

Responsible for providing customers with excellent product knowledge and service.Merchandising and motoring sales data, making decisions based around sales trends and being aware of implications.As a training sponsor, responsible for guiding new Partners through their inductions to John Lewis, providing feedback on performance and listening to concerns to pass to management.Completing projects for high level management to deadlines, providing insight into various areas of expertise for key decisions to be made.

Golf Coach for children aged between 9 and 12 which involved planning the course, timetabling activities, encourage children to join the course and teach golf accordingly with a heavy emphasis on safety and enjoyment.