Callum Kemp Email & Phone Number

Manchester, Gb

Stakeholder ManagementImproving journeys for customers in vulnerable situations / financial hardshipWorking with the developers and product owners to translate requirements from technical to layman termsWriting user stories and testing scriptsLeading product demos on a show and tell call and collating feedbackLeading agile ceremonies and planning sessionsWorking through all governance for a change to ensure complianceUpskilling and coaching other members of the… Show more Stakeholder ManagementImproving journeys for customers in vulnerable situations / financial hardshipWorking with the developers and product owners to translate requirements from technical to layman termsWriting user stories and testing scriptsLeading product demos on a show and tell call and collating feedbackLeading agile ceremonies and planning sessionsWorking through all governance for a change to ensure complianceUpskilling and coaching other members of the teamAutomating business checkout processes using RPA to improve accuracy and speed of regression testingIncident management and remediation planningTaking work requests and turning them into full featuresIntroducing MI dashboards and an operating rhythm around making data driven decisions Show less

Greater Manchester, England, United Kingdom

Improving Cora's model and building internal tools to improve the quality of Cora's responses via copy enforcement and education.

Manchester, United Kingdom

Creating a conversational chatbot “Ask Archie” with a focus on answering HR queries for internal colleagues in Western Europe and India. Journeys are built using jobs to be done to ensure that the focus on answering the questions most commonly asked in the clearest way possible. Archie answers half of all questions at the first point of contact reducing the time to resolution for AI only queries to 71 seconds and in the other half of cases he will handover to an expert to answer the… Show more Creating a conversational chatbot “Ask Archie” with a focus on answering HR queries for internal colleagues in Western Europe and India. Journeys are built using jobs to be done to ensure that the focus on answering the questions most commonly asked in the clearest way possible. Archie answers half of all questions at the first point of contact reducing the time to resolution for AI only queries to 71 seconds and in the other half of cases he will handover to an expert to answer the question. Building conversations inside IBM Watson.Implementing and maintaining MI.Regression testing and release management.Incident Management. Cost forecasting and budgeting.Leading User Experience sessions and collating feedback. Ideation and backlog management. NLP dataset testing and fine tuning.Integrations and new system appraisal and evaluation.Communication and educating colleagues on how Chatbots work and what they can do.Gathering and using data to make high impact decisions on backlog items and new ideas.Using jobs to be done and conversation driven development to design effective user experiences. Show less

Manchester, United Kingdom

Portfolio Manager for Corporate and Commercial banking on the Credit Delivery team.Reviewing existing lending facilities along with analysing requests for additional facilities and processing updates.Writing Credit Reports.Analysing Financial Statements.Reviewing account conduct and operation.

Manchester, United Kingdom

Working on interbank settlements with 800 clients ensuring that all payments are made and all discrepancies are handled pre and post-settlement.

Manchester, United Kingdom

Ensuring that all swaps entered into were correctly documented and signed by clients or affirmed via MarkitWire. Working with Corporates, Hedge Funds and Banking customers.

Manchester, England

Working on the Syndicated LIBOR loans team focusing on building facilities making payments and ensuring funds have been received. Ensuring that work isn't duplicated whilst keying in two systems under the largest system migration to date.

Retail Operations

I had a number of positions within Retail Operations. I worked as an ISA Conversion associate before joining the Complaints and Queries team for Tax Operations before managing the team for 9 months then moving on to work in personal bankruptcies.

Education record

Education record