I have an extremely strong desire to learn as much as I possibly can and improve upon everything I’m involved in. I like a challenge and will study anything I’m not familiar with, taking enjoyment in identifying my weaknessess so that I can turn them into strengths. I enjoy working with others toward building solutions, putting forward ideas, hearing concepts I never would’ve thought of and ironing out difficult problems. I’m lucky enough that I love what I’m doing and would still be pursuing this as a hobby if it wasnt my work. I believe this attitude is what has lead to me being promoted 5 times at my current role. Going from 1st Line IT Support > 2nd Line IT Support > Cyber Security Analyst > Security Operations Centre Client Lead > Security Engineering Lead.
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Head Of Security EngineeringAcumen CyberGlasgow, Gb
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Soc Engineering LeadAcumen Sep 2024 - PresentGlasgow, Scotland, United Kingdom
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Soc Client LeadAcumen Mar 2024 - Sep 2024Glasgow, Scotland, United Kingdom(Formerly part of Silver Cloud)
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Soc Client LeadSilver Cloud Aug 2023 - Mar 2024Glasgow, Scotland, United Kingdom -
Cyber Security AnalystSilver Cloud Feb 2023 - Aug 2023Glasgow, Scotland, United Kingdom
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Service Desk TechnicianSilver Cloud Jan 2021 - Feb 2023
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Service Desk AnalystClick Networks Mar 2020 - Aug 2020- In my 4th month I managed to double the previous record for positive customer feedback and complete 1.5x the amount of tickets previously completed in a month by one team member. - I maintained a 99% resolution SLA and was consistently placed 1st in multiple categories on the team leaderboard each month. - I would consistently answer around 50% of the phone calls we received. The phones were set up in a broadcast hunt group so it was up to me to answer them as quickly as I could to achieve this. -
It Systems And Networking ApprenticeUniversity Of The West Of Scotland Jul 2019 - Mar 2020- In my first two months I had completed 40% of the calls completed by the Helpdesk. After that I completed anywhere between 45% and 55% of the calls each month. This resulted in me narrowly missing out on completing the most calls of the year despite only having had an account for 5 months. - I achieved the 2nd highest amount of 5-star reviews on the Helpdesk team in 2019. Again only narrowly missing out on the most for the year.- I consistently took on extra workloads in the form of InfoSec duties. These include clearing out the spam filter, blacklisting URLs and email addresses and checking threats detected by McAfee to arrange the removal of malware. -
Food And Beverage AssistantKimpton Blythswood Square Hotel Mar 2019 - Jul 2019 -
Bar StaffVillage Hotels Nov 2018 - Mar 2019 -
Conference And Events AssistantHilton Oct 2017 - Mar 2019
Callum Brown Education Details
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Qa ApprenticeshipsLevel 6 -
Paisley Grammar School
Frequently Asked Questions about Callum Brown
What company does Callum Brown work for?
Callum Brown works for Acumen Cyber
What is Callum Brown's role at the current company?
Callum Brown's current role is Head of Security Engineering.
What schools did Callum Brown attend?
Callum Brown attended Qa Apprenticeships, Paisley Grammar School.
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Callum Brown
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Callum Brown
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