Callum Isaac Email & Phone Number

Taking my experience and applying it to efficiently utilise new and existing tools to aid a new and growing in-house IT Department!Tasked with -- Building a functioning helpdesk with FreshService- Building trust and rapport between staff and the IT Team- Utilising Tools such as PDQ Deploy and Inventory to arm the IT team with the tools to work efficiently in all aspects of hardware and software management- Use reports of recurring tickets/issues to build self help guides for our staff- Explore new and emerging technologies to plan our IT infrastructure for future growth with baked in resiliency- Being the point of escalation of tickets for members of the IT team, effectively problem solving and teaching both the IT team and staffProjects include - - Rebuilding Azure AD and Intune to effectively manage our end user devices (Laptops, Desktops, iPhones & iPads)- Deploying Microsoft’s Defender platform to ensure all apps CVE’s are patched and potential security risks are mitigated through device hardening, compliance policies and more- Reworking the print servers and printer deployment without disrupting day to day use of the printers and plotters- Migrate users from Zoom and other communication platforms to Microsoft Teams

TUPED from Gaia Tech I am now the onsite technician for 3 schools and a school trust. Providing IT support on a wide range of devices and services.Duties include -- Network Manager duties undertaken at UCL Academy for 1 Year and onsite technician for Bolder Academy (school partnered with Sky) for 1 year, I am now an IT Technician onsite at Tudor Park Trust schools, Springwest and Logic Studio School.- Traveling to and providing support to primary schools, managing my time wisely for weekly visits and support calls under time limitations.- Active helpdesk and ticket management - AutoTask- Create change requests, gather required authorisation and carry out work- Customer support for devices and software in person and remotely- Troubleshooting and escalating if required- IP phone setup and management- WiFi and Filtering (Smoothwall) management- Door access systems (Paxton Net2)- Printing services management- Desktop and laptop hardware knowledge and ability to diagnose, repair and replace parts- Windows/Android/ios/Mac including BYOD- Organising sales between companies/schools- Active directory management and group Policies- Server maintenance and upkeep- Office 365 Admin / Teams- Google Workspace Admin for multiple schools- Remotely supporting schools using CentraStage

During this role I managed multiple school sites, across London.Duties preformed included - - Helpdesk and ticket management - Manageengine service desk plus- Customer support for devices and software in person and remotely- Troubleshooting and escalating support calls if required- IP phone setup and management- WiFi and Filtering (Smoothwall) management- Printing services management- Desktop and laptop hardware knowledge and ability to diagnose, repair and replace parts- Provide support to Windows/Android/ios/Mac devices- Organising sales and purchases between companies/schools within budgeting constraints- Active directory management and group policies- Office 365 Admin / Teams- Google Admin for multiple schools- Remotely supporting schools using CentraStage

Hounslow, England, United Kingdom

Work experience - IT Technician at Lampton Secondary School. This placement was for 1 day per week for 8 weeks.Duties while onsite -- Providing classroom support- Monitoring of computer classroom- Answering and logging calls to the IT support helpdesk

Cranford, England, United Kingdom

Work experience as a junior IT Technician at Cranford Community College. This position was for 1 day per week for 8 weeks.Duties while onsite -- Log calls to the IT helpdesk- Reimagine student PC’s- Diagnose and repair faulty laptops- Diagnose and resolve classroom issues (Projects, whiteboards)