Callum Keay Email & Phone Number

London, Gb

London Area, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

I head up the Kantar Client Services department. My sector-based teams are committed to providing exceptional service and support and are available 24/7 to deal with service changes and queries. My teams are always keen to provide the expert advice and guidance necessary to ensure our clients get the best out of our services as their requirements change and develop.

London, United Kingdom

After nearly 6 years at Precise Media, I have now been promoted to Head of the PR Sector.I currently manage a team of 7, and it's my job to ensure we continue to provide a high level of support to our PR clients.

My current role at Precise is to provide day to day support and advice to top level PR agencies. After being promoted to Senior Client Services Manager of the team, my role changed from day to day client contact to managing a team of twelve and being the point of escalation for more serious client issues. Here I am also required to be knowledgeable on the products that Precise offer, and be able to demonstrate these to clients and be a mentor to the team. My main focus is to retain existing clients and to spot potential opportunities to offer any of Precise’s wide range of products that I feel may benefit the client.

London

My role at Romeike, now known as Cision was to handle all requests from the Top 150 PR agencies in a professional manner, using appropriate communication and software. To handle and resolve customer complaints and queries, in an effective and prompt manner. Maintaining existing client base and bringing in new business, by building rapports and maintaining a high level of customer service and professionalism.

After gaining some valuable experience at Conrad I decided to join SITA who are the largest Waste Disposal company in the UK. There I was expected to offer customers solutions to their waste disposal. I had a target which I was expected to meet on a month to month basis. I enjoyed this challenge and was confident in myself to meet this each month. In the few years I was in this role I exceeded my target regularly. I was also required to collate reports in order to record what products I have offered to what customers. These reports have to be accurate and on time. I enjoyed the day to day challenge this role offered me.

From the London Borough of Enfield I decided I wanted a new challenge. I decided to join Conrad Advertising on a short term basis to obtain some experience in a field I am interested in. Here I was responsible for dealing with clients on a face to face and telephone basis. I was responsible for ensuring that all advertising that was due to be published was correct and suitable for the media it was to be published in. I was also expected to canvas new products and media to the client in which I excelled in and enjoyed.

After serving Barclays for almost four years I joined the London Borough of Enfield. Here I was responsible for authorised payments, council tax payments/enquiries.

After successfully work experience placements at various branches of Barclays Bank, I was then offered a full time position. After six months, I was promoted from working in the accounts department to becoming a qualified full time First Cashier.

Gnvq Merit, Business Studies

Further Education: GNVQ in Business Studies passed with Merit.

Education record