Callum Laing Email & Phone Number

Newmarket, England, United Kingdom

Cambridge, England, United Kingdom

• Managed customer accounts for renewals across America and Canada.
• Created opportunities in Salesforce for all customer licenses due.
• Created and managed a pipeline and forecast for all customer licenses due for renewal.
• Creating and amending quotations to meet customer needs.
• Calling every customer due in the upcoming quarter to schedule meetings to discuss company structure, license usage, projects, and renewals plan.
• Liaised with Sales Ops, Invoicing, and IP to ensure every customer request is answered and handled efficiently.

Cambridge, United Kingdom

• Implemented and lead the Inside Sales team.
• Assisted in the development of the Inside Sales team within Xaar for all lead handling and generation.
• Created Standard Operating Procedures, Process Flows and Templates for the new Inside Sales team.
• Liaised with the Legal department to create a Standard NDA for all existing and new customers, creating a smoother journey through the sales cycle.
• Collaborated with Field Sales to ensure all forecasted opportunities are accurate and on schedule. This also required contacting customers to refresh forecasts every month.
• Creating specific quotations to meet customer needs.

Cambridge, United Kingdom

Temporary position as a Customer Service Representative

Cambridge, United Kingdom

• Responsible for finding new talent and qualifying potential prospects within Software Engineering for the Contracts team.
• Visiting customer sites with the Contracts team to improve relationships and to update customer requirements for all open and any future positions.
• Ensuring database was compliant with GDPR.

Newmarket

• Using knowledge of over 15 Cyber Security vendors and products such as F5, McAfee and Kaspersky to proactively and reactively quote existing customers based on their requirements.
• Collaborating with the Business Development and Order Processing teams to ensure all customer orders are completed accurately and efficiently.
• Liaising with the Credit Control team to assist on chasing customer payments for any outstanding orders and credit.
• Contacting customers weekly via phone and email to ensure forecasted opportunities are accurate and on schedule.
• Relationship building via phone and email with contacts to upsell existing products and pitch new promotions.
• Targeted on rebuilding neglected relationships to boost customer forecasts and future contracts.

Newmarket

• Delivered exceptional customer service on the phone to customers.
• Amended and updated policy details on the CDL system for car, van, bike and home insurance.
• Renowned for my customer service skills, taking ownership of any complaints and resolving them whilst seeking a professional resolution.
• When renewing policies, I was responsible for processing customer payments, queries and amendments whilst complying with the regulations of the FCA.
• Targeted on upselling extras on policies within Sales and Renewals and consistently overachieving on targets each month.

Newmarket

Responsibilities as a Stud Hand included general maintenance of Stud property, caring for all livestock and preparing Foals, Yearlings and Mares for training/sales via the correct exercise, nutrition and grooming.

Newmarket

Responsibilities as a Stud Hand included general maintenance of Stud property, caring for all livestock and preparing Foals, Yearlings and Mares for training/sales via the correct exercise, nutrition and grooming.

Information Technology

Education record