Cal Maher Email & Phone Number

Gold Coast, QLD, AU

Surfers Paradise, Queensland, Australia

• Develop and publish schedules to optimise guest service and sales goals within labour budget constraints.
• Serve as primary point of contact for employee staffing inquiries, coordinating replacements for absences.
• Monitor daily staffing levels and labour costs, reporting variances and compiling workforce planning reports.
• Maintain accurate workforce records, including absenteeism, and assist in recruitment and induction processes.
• Coordinate training programs, maintain qualification records, and facilitate performance evaluations.

Queensland, Australia

• Caretake a team in store and on the road in the absence of the department manager.
• Assist management in delivering internal campaigns.
• Promote safety throughout the department.
• Delegate daily tasks to team members to ensure a smooth operation of the department.
• When requested, build weekly team member schedules.
• Be passionate about the weekly metrics and be a key driver of change where improvement opportunities are identified.

Queensland, Australia

• Proficient in operating manned and self-service checkout systems, ensuring efficient and accuratetransactions.
• Skilled in providing exceptional customer service, resolving inquiries, and addressing concerns promptly and courteously.
• Experienced in fulfilling online shopping orders for click and collect and home delivery, ensuring accuracy and timeliness.
• Versatile team member capable of assisting in various areas of the store as needed, including working in the produce and bakery departments, and assisting setup and pack down of promotional/seasonal displays.
• Strong attention to detail and ability to multitask effectively in a fast-paced retail environment.
• Excellent communication skills with both customers and colleagues, fostering positive relationships and enhancing the overall store environment.

Southport, Queensland, Australia

• Provide a warm, welcoming 5-star experience to all arriving, in-house, and departing guests.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamiccommunication skills.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Operate the tour desk, facilitating visitor requests.
• Carried out day-day-day duties accurately and efficiently.
• Collaborate with other departments to improve guest experience.

Bachelor Of Business, Human Resources Management

Diploma Of Business (Bsb50120)

Certificate Iii In Hospitality (Traineeship)