Callum Mcafee Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

• Coaching and developing crew onboard.
• Providing in the moment feedback, and reviewing performance. Identifying any opportunities for development, and closing knowledge gaps.
• Helping teams understand their contribution towards business objectives, with a focus on Net Promoter Scores and company strategy.
• Ensuring crew adhere to uniform standards.
• Actively engaging with both customers and crew to promote the company brand, and feeding back recommendations for… Show more
• Actively engaging with both customers and crew to promote the company brand, and feeding back recommendations for improvements.

London, United Kingdom

• Completing cabin safety and security checks.
• Greeting passengers as they board and directing them to their seats.
• Ensuring passengers are aware of safety and emergency procedures.
• Providing exceptional levels of customer service.
• Working towards duty free sales targets.
• Performing first aid if necessary.

Crawley, England, United Kingdom

• Reporting directly to the People & Safety Manager, my team were the first point of contact for all HR related support.
• Coordinating the colleague recruitment activities for the centre, including arranging and conducting interviews.
• Delivering an effective People administration service to colleagues and managers, including maintaining personnel files, ordering uniforms, and updating weekly notice boards.
• Providing an administration support function and note taking service to the… Show more
• Providing an administration support function and note taking service to the management team. Completing all related filing and letters – adhering to Data Protection and maintaining confidentiality.
• Supporting the Centre to deliver legal compliance through delivering clearly defined tasks. Ensuring all company policies are followed, and all Health and Safety routines are adhered to. Show less

Crawley, England, United Kingdom

• Working within the Delivery Support team for the Crawley Dotcom centre, as part of the ‘Feed the Nation’ project during covid-19.
• Preparing delivery documents, driver schedules, and customer invoices.
• Tracking orders to ensure timely deliveries.
• Coordinating supply chain procedures to maximise quality of delivery.
• Maintaining updates of customer orders, and collecting outstanding balances.
• Dealing with customer queries, and resolving complaints.

Newbury, England, United Kingdom

• Delivering classroom training sessions to retail teams.
• Designing and creating training material and support content.
• Conducting store visits to identify opportunities for coaching and development.
• Liaising with various stakeholders within the retail sector to ensure that all training requirements are met.
• Coaching and developing our retail team members so that they can provide the best level of customer service possible.
• Training team members on systems and processes… Show more

Coleraine, Northern Ireland, United Kingdom

• Working towards achieving sales targets.
• Providing customers with an exceptional level of service.
• Completing all aspects of administration and stock control.
• Actively coaching and developing my team on the go.
• Ensuring all store merchandising is completed to the correct standard.
• Acting as NewCo champion and superuser for the Region, offering systems support to all my local stores.

Coleraine, Northern Ireland, United Kingdom

• Working on the Box Office sales desk.
• Acting as Concierge, greeting customers and directing them to their screen.
• Supervising the host shift rota, ensuring that host complete all required tasks accordingly.
• Operating the kiosk effectively; serving customers, controlling stock levels and cashing up tills.

Coleraine, Northern Ireland, United Kingdom

• Responsible for store administration, including; filing and stock control.
• Working towards achieving sales targets.
• Providing customers with an excellent level of service.
• Monitoring administrative elements of store operations, including; completing insurance paperwork, controlling outstanding balances, and managing fitting schedules.
• Conducting regular checks to ensure stock replenishment is completed and kept up to date.

Ba (Hons), English Literature

A Level, English Literature, Religious Studies, Economics