Callum O'Neil Email & Phone Number

Glasgow, Gb

Glasgow, Gb

Glasgow, Scotland, United Kingdom

- Managing digital software delivery through different release streams while adhering to ITIL change management practices- Coordinating a 3 weekly end to end release cycle used by multiple project and delivery teams across the bank- Ownership of releasing our Mobile Banking apps to customers through the Google Play Store & Apple Connect- Investigation and root cause analysis on defects and incidents found throughout the SDLC- Working closely with senior stakeholders to schedule releases across the wider department- Using tools such as Jira & Service Now to plan and track releases using both Agile and Waterfall methodologies - Reviewing processes across the wider department and driving continuous improvement- Deploy code to test environments and Production using Azure DevOps

Glasgow, United Kingdom

Working in the Digital Solutions team, my role involves:- Coordination of medium & large scale production deployments for digital releases in the bank- Understanding component dependencies and defining the running order for implementations through in depth conversations with technical & business teams- Deploying code packages to test environments using tools such as Jenkins & GocD- Using Jira and Service Now for tracking both change & incident records- Defining & creating process documents on Confluence- Organising release retrospective sessions & owning actions to improve department processes- Releasing Mobile Apps for the bank through Apple Connect & Google Play Console

Glasgow, United Kingdom

Business System Analyst for a UK loans company:- Requirements gathering through structured analysis of policy documents and discussions with users/key stakeholders- Working in an Agile environment, breaking down requirements in to appropriately sized user stories and managing these through the development lifecycle- Contributing towards solution design and including this in user story outputs- Collaborating closely with Developers & Testers to ensure successful releases- Producing necessary documentation such as process models and release notes- Querying relational databases using SQL on TOADImplementation Analyst for a UK Bank:- Coordinating and planning of implementations through test environments then in to production. Past projects have included digital ATM implementations and a Collections system move from Debt Manager 5 to Debt Manager 9- Creation of End to End Playbooks and facilitating the deployments of these- Defect Management- Stakeholder Management across the organisation- Experience using HP ALM, Remedy & RTC- SharePoint administration & training to other users- Debt Manager 9 testing

Glasgow, United Kingdom

Responsible for the development and maintenance of the Banking Operations SharePoint 2007 site which was used by around 1500 colleagues on a daily basis. Responsibilities include:- Collaborating with different areas of the business to make processes more efficient by utilising SharePoint- Requirements gathering for process improvement- Embedding governance and running a monthly forum with SME's to share knowledge and ensure risk checks are being adhered to- Maintaining custom branding built in to our site using HTML and CSS- Utilising new technologies to create dynamic custom forms- Stakeholder Management- Out of hours incident cover- Planning for Office 365 migration- Working with colleagues to help implement IT changes such as; File server migrations, Internet Explorer 11 deployments & business verification testing for website changes- Organising and driving fundraising activity in my business area for our company chosen charity

Glasgow, United Kingdom

To begin with I was primarily taking calls from customers who were having technical issues with accessing our website and going through troubleshooting to get them back online. With no targets, my primary focus was delivering a high level of customer service on all calls. I was seen as a subject matter expert which let to me taking on a range of other responsibilities while being in this role including:- Regularly stepping up for managers and being the point of contact in the department, taking escalation calls and completing call quality checks- Covering the Operations Analyst duties which included real time monitoring, planning schedules around the call forecast and completing weekly reports for senior management- Maintaining a staff Knowledge Base with the pages being built on Microsoft OneNote and the menu built using HTML- Investigating incidents and trying to resolve at first point of contact then raising them to IT if required. Once raised to IT, I'd assist with any testing that was needed to resolve these- Managing the departments SharePoint site which included sending communications, creating custom lists used for data capture and making sure my colleagues had all the links to systems available to do their job- Organising and driving fundraising activity in my business area for our company chosen charity

Kilmarnock, United Kingdom

While working here I was part of the NAG project where I took inbound inbound service calls for Clydesdale & Yorkshire Bank customers. While working as part of a team, I regularly met my sales and AHT targets while providing a high level of customer service. During the last 6 months of working here, I was seconded to the NAG office in Glasgow where I worked in a smaller team completing admin work for their ISA team. This involved keying the applications received from customers on the system and making sure there were no errors.