Callum O. Email & Phone Number

York, GB

Creating Projects in UnReal Engine 5.2.2/5.5

York, England, United Kingdom

-Web Design-Video Editing-E-Commerce-PC Building-Games Server Management via windows server 2022 and ubuntu-Hyper-V VM Management

York, England, United Kingdom

Global Administrator for Internal systems.Administrator for Azure, Intune, Exchange, Microsoft Admin Centre.Managing Privileged Identity ManagementWorking with Azure Virtual DesktopManaging the Company PortalResponding to JIRA tickets for IT SupportSetting up company devices (Phones and Laptops)Configuring Microsoft Teams Meeting Rooms / Conference.

York, England, United Kingdom

• Administrating Active Directory and Group Policy.
• Setting up Staff laptops via NIC and Microsoft Deployment Tool.
• Providing remote 1st and 2nd line support via Remote Access.
• Assisting the Fulfilment team in the RMA process.
• Logging damaged units in Salesforce and overseeing the UK Office's RMA Process.
• Assisting with AWS administration.

Askham Bryan, England, United Kingdom

• User administration within the Windows / Active Directory environment
• Provision of exceptional Service Support and Customer Service to the Business, via DesksideSupport, Email and Telephone
• Provide solution(s)/work around(s) to Incidents and Problems
• Prioritising and Managing workload effectively, managing several open Incidents/Problems andmini projects simultaneously
• As work or responsibilities dictate, to liaise with outside suppliers of equipment, hardware,software, related information systems or services on behalf of the college.
• Organise resources and ensure support activities and projects are kept on schedule.

York

As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured.Ensure an exceptional level of customer service and satisfaction is met at all customer touch pointsPerform and undertake all aspects of support service(telephone calls, web.

• LUA coding for new servers: This involved configuring and rewriting LUATeam Management:
• Setting staff access levels
• Settling internal disputes
• Website/Social Media Management
• Event Management: Organisation of small charity events for our choice of charity.
• Managing the online store, this would involve adding new items and organising sales and dealing withany payment issues that came in via PayPal

• Maintaining E-Learning platform Blackboard
• Administrating the college's project management system: Pentana Risk, this involved creating tasks,generating reports and providing reports to managers when requested.
• Updating and creating Excel spreadsheets.
• Working with ProMonitor and ProSolution.
• Updating & maintaining Smart assessor as Master Admin, this involved being a primary point of contactfor issues regarding our apprentices online learning progress.
• Updating display software TripleSign.

Dudley, England, United Kingdom

• Selling Tickets via Tessitura
• Handling Reception phone calls
• Assisting customers during event nights with other 3000 members
• Retail work in the museum gift shop
• Restocking from the on-site storage
• Cashing up tills

Bachelor Of Arts (Honours), Language And Communication Studies, 2:1

Ocr Level 3 Diploma, It User Skills (Itq) In Information Technology (It), Distinction

A-Levels, Media Studies, Ict, Film Studies., Pass

Gcse, [See Description], B In All

English Language, English Literature, Maths, Science, German, ICT, Additional Science, History, Media Studies, Citizenship