Callum O. Email & Phone Number

York, Gb

Creating Projects in UnReal Engine 5.2.2/5.5

York, England, United Kingdom

-Web Design-Video Editing-E-Commerce-PC Building-Games Server Management via windows server 2022 and ubuntu-Hyper-V VM Management

York, England, United Kingdom

Global Administrator for Internal systems.Administrator for Azure, Intune, Exchange, Microsoft Admin Centre.Managing Privileged Identity ManagementWorking with Azure Virtual DesktopManaging the Company PortalResponding to JIRA tickets for IT SupportSetting up company devices (Phones and Laptops)Configuring Microsoft Teams Meeting Rooms / Conference RoomsAssisting with ISO Audits

York, England, United Kingdom

•Administrating Active Directory and Group Policy.•Setting up Staff laptops via NIC and Microsoft Deployment Tool.•Providing remote 1st and 2nd line support via Remote Access.•Assisting the Fulfilment team in the RMA process.•Logging damaged units in Salesforce and overseeing the UK Office's RMA Process.•Assisting with AWS administration.•Providing solutions with MS Powershell.•Updating and maintaining all UK Staff's devices and ensuring security compliance.Prioritising and Managing workload effectively, managing several open Incidents/Problems andmini projects simultaneously•Repairing staff laptops

Askham Bryan, England, United Kingdom

• User administration within the Windows / Active Directory environment• Provision of exceptional Service Support and Customer Service to the Business, via DesksideSupport, Email and Telephone• Provide solution(s)/work around(s) to Incidents and Problems• Prioritising and Managing workload effectively, managing several open Incidents/Problems andmini projects simultaneously• As work or responsibilities dictate, to liaise with outside suppliers of equipment, hardware,software, related information systems or services on behalf of the college.• Organise resources and ensure support activities and projects are kept on schedule.• To help academic staff maximise the use of IT systems and networks in the support ofcurriculum delivery and student learning.• To assist with the installation and implementation of equipment, hardware, software, relatedinformation systems and services dependent on responsibilities.• Assist and provide advice to all users in the maintenance of proper standards and codes ofpractice.• To undertake training and development and research to ensure technical expertise remainscurrent.• Asset management via SNIPE and Intune• Independent undertaking of projects to alleviate workloads where possible.• Any other relevant duties required by the Head of IT.

York

As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured.Ensure an exceptional level of customer service and satisfaction is met at all customer touch pointsPerform and undertake all aspects of support service(telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing work arounds when appropriate

• LUA coding for new servers: This involved configuring and rewriting LUATeam Management:• Setting staff access levels• Settling internal disputes• Website/Social Media Management• Event Management: Organisation of small charity events for our choice of charity.• Managing the online store, this would involve adding new items and organising sales and dealing withany payment issues that came in via PayPal

• Maintaining E-Learning platform Blackboard• Administrating the college's project management system: Pentana Risk, this involved creating tasks,generating reports and providing reports to managers when requested.• Updating and creating Excel spreadsheets.• Working with ProMonitor and ProSolution.• Updating & maintaining Smart assessor as Master Admin, this involved being a primary point of contactfor issues regarding our apprentices online learning progress.• Updating display software TripleSign.• Solving issues with missing data with members of staff college-wide.• Providing feedback on possible new E-Learning Solutions that the college was considering at the time.• Meeting with members of staff to discuss ways to improve the work ethics of curriculum staff.• Handling issues via phone and dealing with them or escalating them accordingly, from both staff andstudents.• Ensuring Curriculum Managers and Leaders were completing and updating their assigned tasks viadirect contact and sometimes attending meetings regarding this.• Creating welcome displays for the college's various important visitors including MEPs, and membersof various government bodies.• Setting up SCORM packages from the Blended Learning Consortium

Dudley, England, United Kingdom

• Selling Tickets via Tessitura• Handling Reception phone calls• Assisting customers during event nights with other 3000 members• Retail work in the museum gift shop• Restocking from the on-site storage• Cashing up tills• Delivering cash to the lockup at the end of the day• Taking in deliveries

Bachelor Of Arts (Honours), Language And Communication Studies, 2:1

Ocr Level 3 Diploma, It User Skills (Itq) In Information Technology (It), Distinction

A-Levels, Media Studies, Ict, Film Studies., Pass

Gcse, [See Description], B In All

English Language, English Literature, Maths, Science, German, ICT, Additional Science, History, Media Studies, Citizenship