Hands on technical leadership role, responsible for all things cloud (AWS, Azure & GCP). Managing cross team relationships between software engineers, qas, product & non tech teams.Setting expectations to the wider business on DevOps resource availability, sprint task progress & project management. Roadmap planning for platform innovations, maintenance & internal tool development. Mentoring team members, performance reviews & career planning.Managing oncall processes. Managing incidents and postmortems. Notable ProjectsDeveloped & provide ongoing support for in house ephermal environments which allow developers to create & terminate environments which mimic a production environment for a fraction of the cost, allowing them to push feature branches and test on the fly without having to rely on their local machine being setup in the correct way.Engaged in AWS cost optimisation exercise which resulted in 17% savings p/m as a result of infrastructure right sizing and properly implementing autoscaling to ensure end users don’t experience any performance degradation. Optimised pipelines for deploying core applications, allowed us to utilise one image throughout each environment for added confidence, faster deployments and cost optimisations when considering image storage.Several Python Lambda functions for internal tools to be used by the wider business.

Responsible for - SRE/DevOps & mentoring team members. - Project planning & scoping out yearly roadmap for SRE/DevOps- Sprint planning, reviews & task completion- Production & Staging AWS environments and also the point of contact for all things cloud, this ranges from:- Creating all infrastructure as code via Terraform mainly RDS, EC2, ECS (Fargate), Lambda, Route53 and more.- Manage and create CI/CD pipelines via GoCD & GitHub Actions to deploy infrastructure, applications & functions.- Constantly review and audit AWS environments to ensure platform is cost efficient and utilising the best tools and services available.- Work closely with developers and build tools to improve SDLC- Work closely with non tech colleagues to build internal tools and help staff- Monitor system performance and response to monitor alerts (including oncall)- Implement processes to improve oncall process

Take ownership of the companies AWS cloud environments and be the point of contact for all things cloud and DevOps, this ranges from:- Creating all infrastructure as code via CloudFormation (RDS, EC2, ECS, Lambda and the usual AWS suite)- Configuration management via Chef & Ansible- Managing CI/CD via BitBucket & AWS CodePipeline (Source, Codebuild, Codedeploy)- Improving platform by looking at it from an architecture perspective and implementing new services or migrating to new solutions.

Airwalk Reply is a leading global consultancy for modern cloud technology adoption and integration. Wework with clients with complex technical and organisational challenges to achieve the required businessoutcomes through strong delivery leadership and technology expertise.We thrive in highly complex environments where technology needs to be delivered alongside regulatoryrestrictions, risk, compliance, security concerns, resource limitations and evolving customer needs.Unlike many of our competitors, we bring both in-depth technical expertise and programme deliverycapability.We partner with our customers across three core disciplines:• Programme and Change Delivery• Cloud Adoption & DevOps Transformation• Technology Enablement & Strategic ConsultingAs a DevOps Consultant at Airwalk my role involves but isn't limited to:Helping to understand and define client Engineering requirements; building automation into my workwherever possible, in-particular through the automation of infrastructure deployments using Terraform;building continuous integration, development and deployment pipelines; deploying containers;accelerating cloud adoption by building modular, repeatable stacks, breaking down code silos anddriving proper Git usage and implementing dev, test, release and support processes for multi-clouddeployments.Typical tech stack but not limited to:Public Cloud (AWS, Azure, GCP)LinuxCI/CDContainers / MicroservicesInfrastructure as Code

Automate AWS infrastructure and config via Ansible & Chef as well as CloudFormation & work closelywith developers to host their Magento websites and debug any issues.Manage databases & full implementation of AWS services such as: EC2, ElastiCache (Redis), VPC,Route53, Lambda, RDS, CloudFormation and many more.Provide oncall support on a rota basis within the DevOps team & onboard new clients when requestedto do so.Deploying, automating, maintaining and improving the running of backend infrastructure

Deploying, automating, maintaining and improving the running of backend infrastructure as well asautomate AWS infrastructure config via Chef cookbooks & deploy serverless functions in Lambda usingPython3.Manage databases (RDS, MongoDB) & full implementation of AWS services such as but not limited to:EC2, IAM, VPC, Route53, Guard Duty, SecurityHub, Lambda, OpsWorks, RDS, CloudFormation andmore.Build tools to reduce occurrences of errors and improve customer experience.Provide centralised, end-to-end execution of cloud platforms, security, and operations using a DevOpsapproach.Engineering, implementing and monitoring security measures for the protection of computer systems,networks and information. Identifying and defining system security requirements. Designing computersecurity architecture and developing detailed cyber security designs.

• Provide day to day support for AWS infrastructure (Business As Usual requests & Project Work) working with EC2 (Linux & Windows), IAM, Cloudwatch, S3, EFS, VPC, Route 53 & more. • Provide day to day & out of hours oncall support for Legacy Data Centre infrastructure (BAU & Project)• Construct YAML Playbooks (using AWS Ansible modules or shell scripting) via Ansible for automating AWS services.• Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.• Apply knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, AWS/Cloud infrastructure and Windows infrastructure).• Diagnose system performance problems.• Install or troubleshoot programs within system environments. • Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files. • Assist in the development lists/scripts for execution of commonly used processes and automation of simple tasks.• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.

• Ensuring there is cover for the phones and email:Answering the phone to external customers, partners, suppliers and consumersDealing with customer and partner enquiries and complaintsResponding to emails in a timely mannerEscalation and communicationSending internal and external communication on behalf of the Service Desk• Incident Management: Determining type of call e.g. service request, incident etc.Ticket quality i.e. correct allocation of call types and categories and comprehensive description Request fulfilmentTicket escalationsMajor Incident Management and communication• Handling Consumer Enquiries:Disputes data captureDispute investigation and feedback• Liaising with Software Houses Third party management Administration and documentation Checking and distributing MI Reports on time Creation of Service Desk Reports• Quality communication and consistencyusing and creating templates• Continuous improvement implementation Knowledge share Identifying learning opportunities

Transitioned to the GILE (Guernsey Interactive Learning Education) service desk to undertake my first technical support role which included mainly remote desktop support for Windows 8/10 & MAC OSX, supporting a specific catalog as well as every other query being best endeavors. The Service desk covered roughly 1000 users (school staff and students). The role also required us to manage users within Active Directory, Set up Group Policy, deploy via SCCM, support pull print solutions and keep a record of everything via a ticket management system.