Calob A. Gabriel Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

To be responsible for the coordination and management of RapidScale's relationship with a ServiceNow implementation partner, ServiceNow Professional Services, and to begin developing the roadmap and documenting the organization's ServiceNow use cases and configurations as RapidScale, a Cox Communications company, begins its ServiceNow voyage to optimize their processes as a managed service provider of various IT services.

Raleigh, North Carolina, Us

Assisted with developing new HR Services and related record producers, HR case templates, and flows for handling routing and the setting of case details for the HR Information Management and Analytics (HRIMA) unit of NCSU as a member of their HRNow Support team. Collaborated with other HRNow team members to decide on needed configuration elements and practices for relevant HR module elements. Developed email notification layout to be leveraged in HR-related notifications to be applied to system-generated emails easily. Created a variation of the Mentions notifications that routed employees who were non-HR role holders to the Employee center and HR agents to the HR Workspace view of records when mentioned in a comment or work note leveraging email scripts. Also, included the relevant comment or work note in body of the email notification which was not done by default.

Arlington, Virginia, Us

Joined the growing ServiceNow practice of Nuvitek LLC as a Lead Consultant ready to help build and level the ranking of a ServiceNow partner by implementing and providing incite for quality solutions and applications.Had the opportunity to work with the US Department of Agriculture's White House Liason Office on an engagement to digitize the current paper process for reviewing citizen applications to be considered for seats on various advisory committees, research and promotion boards, and marketing order boards.

Raleigh, Nc, Us

Guiding the configuration of the NCDHHS pipeline of ServiceNow instances and implementation of ServiceNow applications on them on behalf of NCDHHS, it’s various divisions, and the residents of North Carolina who interact with public facing services housed in ServiceNow.Collaborating with ServiceNow implementation specialists, developers, business analysts and consultants from Ernst & Young (EY) and Accenture to design and implement business solutions to be leveraged for the success of NCDHHS and its underlying divisions as new programs and processes are established for the benefit of the state of North Carolina and its residents.Interviewing and selecting contractors sourced by TEKsystems to work as administrators on the NCDHHS environments to aid in configuration and management of the instance(s), coordinating with partner resources on development items and their promotion through the instance pipeline, and coordination of fulfillment of the general platform maintenance and user administration.

Raleigh, Nc, Us

Supporting the state of North Carolina in our utilization of the ServiceNow platform in which the following applications are heavily utilized: IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD). Collaborating with other state agency developers and contracted support from ServiceNow implementation gurus to design and implement effective solutions to meet business cases both within NCDIT and other state agencies who use the ServiceNow platform while promoting enterprise standards of processing. Lead developer in the NCDIT’s implementation of ServiceNow's Onboarding and Transitions module contained within the Human Resources scoped application. Constructed the framework used to automate fulfillment of the lifecycle events for recruitment and onboarding of employees starting from intake via the Human Resources catalog in the Employee Service Center (ESC) to fulfillment via various conditional activity sets and established an e-signature process for new hire employee documentation utilizing the Advance Forms offering launched in the Paris release. Lead developer to the the State of NC’s extended solutions contained within the Customer Service Management (CSM) scope to support multiple business units from within NCDHHS. These services included: NC Medicaid Help Center, the NC Vaccines Help Desk (supporting vaccine/immunization providers enrolled in both CVMS [COVID-19 vaccines] and NCIR, and services such as CARES Act funding for COVID-19 testing reimbursements and the Direct Care Worker (DCW) Eligibility portal for legislation resulting bonuses and wage increases.

Hanover, Md, Us

Aided in the design and development of the ServiceNow platform's processes as they pertain to the NC Department of IT and the other state agencies who utilize the provided services on the state's shared ServiceNow instance.Commenced implementation of HR Enterprise Onboarding and Transitions module to set a standard at NCDIT for HR recruitment and onboarding processes in the effort to pave the way for additional state departments to model after with guidance from NCDIT.Utilized ServiceNow's Customer Service Management application to build services around addressing COVID-19 related activities pertaining to external organizations (nursing home / care providers, NC Medicaid providers, etc.) and the residents of North Carolina.

Winnipeg, Manitoba, Ca

Your ServiceNow Implementation Partner of Choicehttps://servicenow.norimaconsulting.com/Norima helps businesses engage their customers through the use of technology, and we have partnered with ServiceNow® to revolutionize the way your business functions. Norima’s mission is to be your first-choice provider of technology-related services and solutions.Developed and implemented innovative solutions to challenging problems utilizing the ServiceNow Platform, including Incident, Problem, Change, Request, Service Catalog, Procurement, and custom app development & integrations while consulting with stakeholders to gather requirements, manage goals and requests, and implement completed deliverables. Acquired the following ServiceNow Certifications: Certified System Administrator, CIS - ITSM, CIS - HR Service Delivery, CIS - Customer Service Management (CSM), and CIS - Discovery.- Supported clients via support contracts in an effort to better utilize the system leveraging out-of-the-box (OOTB) functionalities to best meet business needs and standards. - Assisted in the creation of metrics and related dashboards to allow tracking of support group performance over time and allowing managers to better track their resource allocation/availability.- Supported solution architects in the implementation of custom solutions for clients where business cases were not able to be filled via the OOTB offerings of the ServiceNow platform. - Organized and guided clients through the ServiceNow upgrade process to keep environments up-to-date and utilizing latest functionalities released.

Hickory, Nc, Us

Assisted with the maintenance and transfer of the college website from Savy CMS to PaperThin's CommonSpot 10 CMS utilizing ColdFusion web coding. Was responsible for addressing issues regarding ADA compliance to guarantee optimal accessibility for all users.

Us

Assisted with device documentation, re-imaging and enrollment of Chromebooks into Chrome Management. Troubleshot connection errors with classroom cameras. Mounted network materials--networking racks, switches, and wireless access points. Documented wire runs from wiring closets to appropriate endpoints.

Hickory, Nc, Us

Assisted students with navigation of lab computer's software, such as Microsoft Word. Assisted students with the operation of the lab's network connected printer.

Associate Of Applied Science (A.A.S.) With Honors, Networking Technologies

Associate Of Applied Science (A.A.S.) With Honors, Web Technologies