Chris Alt Email & Phone Number

Overland Park, Kansas, United States

Crossroads - Kansas City, Mo

Ensuring quality software is delivered to Government clients within a fast paced, agile environment.

Lenexa, Ks

Mission, Ks

 Handle release management responsibilities for the team's deployable applications, for both CICD and monthly release cycles Create automated test cases for API coverage using HP UFT

Lenexa, Ks

 Maintain leadership role for the remediation team, responsible for validation of all production level defects and patch/hotfix releases Work to ensure patch releases were free of incidental defects and all fixes are properly regressed and documented Reconcile all check-ins to TFS that occur in production codebases for monthly patch releases Qualify, reproduce and troubleshoot customer reported defects Provide suitable alternatives to customers in order to lessen their burden while a defect is being resolved Work with Development teams to find resolution to product issues and close the loop with Support Validate installers across multiple platforms and DBMS’s for each release Proficient in testing and providing development level support for mobile, web and server side applications as well as DBMS’s

 Responsible for directing QA Team in testing and development level support efforts in an Agile environment Assisted QA manager with day to day administrative tasks Create, maintain, and execute test plans and test cases for new features Performed performance, functional, and regression testing for multiple environments with minimal guidance Maintain multiple testing environments and attendant test data Delegated and managed project tasks for the duration Worked closely with Product Management and Technical Writing Teams to ensure product requirements were met and recorded for documentation

Shawnee, Ks

 Led Global Product Support Team for a rapidly growing software company Worked to maintain a high level of customer satisfaction while balancing real world deliverables Triaged critical customer issues in order to pinpoint the root cause and provide a work around when applicable Facilitated/hosted meetings to seek fast resolution of issues and to mitigate risks Proven ability to complete multiple, detail-oriented tasks in an environment where projects, priorities, and deadlines change daily Identified product defects and worked closely with Dev on

 Responsible for customer support calls and emails Configured and managed servers and network for the company