Consultant – Regulatory, Compliance And Customer Strategy
Calum Grieve Consulting
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Calum Grieve Email & Phone Number
Consultant – Regulatory, Compliance and Customer Strategy
at
Calum Grieve Consulting
1 work email found
@grievenet.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Consultant – Regulatory, Compliance and Customer Strategy
Location
Greater Melbourne Area, Australia
Who is Calum Grieve? Overview
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Quick answer
Calum Grieve is listed as Consultant – Regulatory, Compliance and Customer Strategy at Calum Grieve Consulting, based in Greater Melbourne Area, Australia. AeroLeads shows a work email signal at grievenet.com and a matched LinkedIn profile for Calum Grieve.
Calum Grieve previously worked as Regulatory and Compliance Manager at Pfg Australia and National Customer Experience Manager at Pfg Australia. Calum Grieve holds Automobile/Automotive Mechanics Technology/Technician from City And Guilds (Uk).
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{first}@grievenet.com
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Profile bio
About Calum Grieve
I am an accomplished and highly dynamic professional with proven expertise in shaping operational strategies and dealer support programs to enhance the customer experience. I’m passionate about improving the client experience with exceptional skills in people leadership and development, client satisfaction strategy and process improvement. I have extensive experience in establishing comprehensive customer care standards, maintaining compliance, building trusted relationships with internal and external stakeholders, streamlining, and standardising processes, and driving KPIs around customer retention and SLAs. I have a proven track record in managing multiple process improvement projects, ensuring customer service excellence. I role model expectations of performance for the team, including providing coaching, training and mentorship to increase capabilities and as part of staff professional development strategy.I’m a dedicated team player with a collaborative leadership style, fostering long- term partnerships with a variety of teams, clients, senior leaders, and stakeholders. I thrive in high-pressure and deadline-driven environments, consistently driving operational excellence.I will add strong value to your organisation by bringing: Ambitious and motivated professional with strong leadership skills, steering the daily performance of high-performance teams, ensuring compliance with policies and procedures, and measuring performance against key performance indicators. A high-energy and values-driven Senior Leader with proven expertise in leading the delivery of multiple process improvement projects, focused on boosting and generating improved Customer experiences and profitability. Demonstrated capabilities in developing and delivering Australian Consumer Law training programs for internal and customer-facing dealership stakeholders for improved customer engagement. A hands-on professional committed to managing staff performance evaluation and development, including new Customer Resolution Executive recruitment, onboarding, and retention of high-performing talent. Robust communication and leadership skills, managing stakeholder relationships and providing training, coaching and mentorship for the junior staff to support the delivery of agreed financial and brand objectives.
Listed skills include Customer Service, Customer Satisfaction, Vehicles, Continuous Improvement, and 12 others.
Current workplace
Calum Grieve's current company
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15 roles
Calum Grieve work experience
A career timeline built from the work history available for this profile.
Regulatory And Compliance Manager
National Customer Experience Manager
Customer Care Project Lead
Dec 2023 - May 2024
Senior Manager, Customer Care
Stellantis Australia (Formerly Fiat Chrysler Automobiles (Fca) Australia)
Spearhead the development and maintenance of comprehensive customer experience standards with internal and external stakeholders across the business. Oversee third-party first line customer care and roadside assistance providers, ensuring quality assurance and compliance.Key Achievements: Championed the creation of customer care operational strategies and processes, ensuring compliance with Australian Consumer Law (ACL). Led the delivery of multiple process improvement projects, focused on boosting and generating improved Customer experiences and profitability. Built a high-performance Head Office Customer Resolution Team, organising recruitment, training, coaching and mentorship to build capability and skills. Led the architectural design of the new CRM systems to streamline client relationship data management.
Mar 2020 - Oct 2023
Customer Resolution & Takata Recall Manager
Directed execution of strategies and programs to improve the customer service experience in the Customer Resolution Team, building and nurturing excellent relationships with internal and external stakeholders. Key Achievements: Monitored maintenance of strict compliance with all aspects of the ACL and Holden’s ACCC 87B undertaking. Managed staff performance evaluation and development, including new Customer Resolution Executive recruitment, onboarding, and retention of high-performing talent. Set up all aspects of customer contact with the Takata compulsory recall for compliance with all regulatory and statutory obligations. Formulated strategies for internal and external stakeholders to improve the overall customer experience and prospects of customer retention. Headed the development of training programs for improved customer engagement, including face-to-face ACL training for all internal stakeholders and online ACL training for customer-facing dealership stakeholders.
Oct 2017 - Mar 2020
Dealer Support Manager
Oversaw the Dealer Support team in all facets of dealership operations as well as providing daily direction to the Customer Care Case Management team to build teamwork, determine process efficiencies, and improve the quality of case management practices and the customer experience.Key Achievements: Partnered effectively with a range of stakeholders to drive negotiations and finalise Holden’s 87B undertaking with the ACCC. Trained and mentored Holden Dealers about the importance of improving the customer experience and promoting Dealer engagement in the Dealer Support Program. Produced documentation for tribunal and court proceedings and acted as Brand Representative across the dealership network. Project-managed different initiatives to enhance the customer experience, including developing and delivering new vehicle training for the Customer Care Team.
Mar 2016 - Oct 2017
Dealer Support Team Leader
Steered daily performance of a high-performance team, ensuring compliance with policies and procedures, and measuring performance against key performance indicators. Resolved all client concerns using conflict resolution, influencing, persuasion, and open communication, working as the first point of contact for escalation of queries.Key Achievements: Established strong relationships with key influential stakeholders to ensure appropriate levels of support for Dealers. Fostered a positive, collaborative, and high-performance culture that demonstrated the GM Customer Care values of “Australia, Convenient, Proactive, Dependable, Remarkable”.
Sep 2013 - Mar 2016
Team Leader - Senior Customer Care
Steered daily performance of a high-performance team, ensuring compliance with policies and procedures, and measuring performance against key performance indicators. Resolved all client concerns using conflict resolution, influencing, persuasion, and open communication, working as the first point of contact for escalation of queries.Key Achievements: Established strong relationships with key influential stakeholders to ensure appropriate levels of support for Customer Care team.. Fostered a positive, collaborative, and high-performance culture that demonstrated the GM Customer Care values of “Australia, Convenient, Proactive, Dependable, Remarkable”.
Nov 2012 - Nov 2013
Senior Customer Relations Officer
Sep 2011 - Nov 2012
Owner And Self-Employed Fencing Contractor
Alba Fencing & Handyman Pty Ltd
Company Director
Jun 2009 - Sep 2011
Service Manager - Bayford Volkswagen Commercial And Skoda
Jul 2008 - Jun 2009
Service Manager - Mitsubishi & Kia
Preston Motors Group
Sep 2007 - Jul 2008
Aftersales Manager Bmw & Mini
Jun 2005 - Jul 2007
Service Manager Bmw & Mini
Sep 2001 - Jun 2005
8 education records
Calum Grieve education
Automobile/Automotive Mechanics Technology/Technician
City And Guilds (Uk)
Automobile/Automotive Mechanics Technology/Technician
City And Guilds (Uk)
Automobile/Automotive Mechanics Technology/Technician
City And Guilds (Uk)
Automobile/Automotive Mechanics Technology/Technician
City And Guilds (Uk)
Automobile/Automotive Mechanics Technology/Technician
Road Transport Industry Training Board (Uk)
Automobile/Automotive Mechanics Technology/Technician
Road Transport Industry Training Board (Uk)
Automobile/Automotive Mechanics Technology/Technician
Scottish Vocational Education Council (Uk)
Automobile/Automotive Mechanics Technology/Technician
Scottish Vocational Education Council (Uk)
FAQ
Frequently asked questions about Calum Grieve
Quick answers generated from the profile data available on this page.
What company does Calum Grieve work for?
Calum Grieve works for Calum Grieve Consulting.
What is Calum Grieve's role at Calum Grieve Consulting?
Calum Grieve is listed as Consultant – Regulatory, Compliance and Customer Strategy at Calum Grieve Consulting.
What is Calum Grieve's email address?
AeroLeads has found 1 work email signal at @grievenet.com for Calum Grieve at Calum Grieve Consulting.
Where is Calum Grieve based?
Calum Grieve is based in Greater Melbourne Area, Australia while working with Calum Grieve Consulting.
What companies has Calum Grieve worked for?
Calum Grieve has worked for Calum Grieve Consulting, Pfg Australia, Stellantis Australia (Formerly Fiat Chrysler Automobiles (Fca) Australia), Holden, and Alba Fencing & Handyman Pty Ltd.
How can I contact Calum Grieve?
You can use AeroLeads to view verified contact signals for Calum Grieve at Calum Grieve Consulting, including work email, phone, and LinkedIn data when available.
What schools did Calum Grieve attend?
Calum Grieve holds Automobile/Automotive Mechanics Technology/Technician from City And Guilds (Uk).
What skills is Calum Grieve known for?
Calum Grieve is listed with skills including Customer Service, Customer Satisfaction, Vehicles, Continuous Improvement, Process Improvement, Project Management, Team Leadership, and Negotiation.
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