Calum Mitchell Email and Phone Number
Calum Mitchell work email
- Valid
- Valid
- Valid
Calum Mitchell personal email
Calum Mitchell is a Project Manager at Hancock Whitney. He possess expertise in research, strategic planning, social media marketing, marketing communications planning, event planning and 15 more skills. He is proficient in English.
Hancock Whitney
View- Website:
- hancockwhitney.com
- Employees:
- 3823
-
Project ManagerHancock Whitney Mar 2023 - PresentNew Orleans, Louisiana, United States
-
Project Manager - Sales EngineeringVonage Dec 2021 - Feb 2023New Orleans, Louisiana, United StatesProject Management• Managed multiple custom solution development projects simultaneously from kick-off to completion. This included defining scope, scheduling project activities, identifying risks, serving as point of contact (internally and externally), and leading the solution handover process to both the client and internally to support or product (when applicable) • Wrote client facing statements of work and provided price estimation for each project• Authored product overview and support documentation for custom built solutionsSprint and Roadmap Planning• Led sprint planning and review calls to outline weekly tasks/goals within our team Jira board and to evaluate what impediments existed to increase efficiency for future sprints• Planned team’s product roadmap on a quarterly basis, constantly re-evaluating the team’s product backlog and adjusting roadmap as necessary Team Operations• Evaluated operations for a small sized custom development team and assisted in streamlining various processes including team intake process, influenced revenue tracking, team software development life cycle, and solution handover process (internally and externally)API Support• Approved customer use cases and handled support tickets regarding publicly accessible APIs -
Tier 2 EngineerVonage Jan 2019 - Dec 2021Phoenix, Arizona, United StatesCustomer Support• Handled to resolution second line support cases regarding platform, telephony, or CRM integration (mainly Salesforce) issues• Led bi-weekly call with product members to discuss potential product bugs. This included summarization of issue, replication steps, and assessing level of prioritization Escalation Management• Led weekly internal calls with various teams (success, professional services, sales, product) to discuss North America client escalations and map out immediate next steps • Handled majority of regional escalations as the only NAM based Tier 2 engineer within the team. This entailed crafting a plan of action to resolution, serving as sole point of contact for clients to maintain (or in some cases repair) the relationship, and conducting onsite client visits as needed Internal Training and Mentoring• Conducted trainings/walkthrough demos of the Contact Center product and various support tools to existing employees in the midst of a product extension merger • Led daily stand ups with newly trained engineers to discuss complex cases or blockers they were encountering
-
Product SpecialistCornerstone Ondemand Oct 2017 - Dec 2018Greater Los Angeles AreaCustomer Support and Product Documentation• Triaged Tier 1 customer support tickets through extensive troubleshooting and deep knowledge of the product, resolving over 70 client-related inquiries per week• Escalated potential bugs to product team as needed with relevant case details of description, replication, and priority• Authored best practice articles and help guides regarding the productSupport Account ManagementWas assigned six premier clients, responsibilities included:• Owning all incoming cases and meeting premier client SLA requirements• Conducting weekly calls with clients to discuss their open cases and next steps• Presenting support statistics on the Quarterly Business Review webinars -
Success Management InternSprinklr Feb 2017 - May 2017Washington D.C. Metro AreaWorked with Success Directors and Analysts to provide strategic support for clients and ensure they had optimum platform performance Consulted on client environment configurations to identify inefficiencies and configure dashboards or rules based off specific client needsOffered insights into reporting and listening trends that helped clients excelAssisted NewBrand Support Desk with time sensitive requests, completing tickets in an average response time of 8 hours (SLA 12 hours)
Calum Mitchell Skills
Calum Mitchell Education Details
-
Communication Studies -
Communication Studies
Frequently Asked Questions about Calum Mitchell
What company does Calum Mitchell work for?
Calum Mitchell works for Hancock Whitney
What is Calum Mitchell's role at the current company?
Calum Mitchell's current role is Project Manager.
What is Calum Mitchell's email address?
Calum Mitchell's email address is ca****@****dia.com
What schools did Calum Mitchell attend?
Calum Mitchell attended Texas Christian University, University Of Maryland College Park.
What skills is Calum Mitchell known for?
Calum Mitchell has skills like Research, Strategic Planning, Social Media Marketing, Marketing Communications Planning, Event Planning, Web Content Writing, Hospitality Projects, Teamwork, Leadership, Team Management, Social Media, Microsoft Office.
Who are Calum Mitchell's colleagues?
Calum Mitchell's colleagues are Patsy K Dixon, Courtney Likens, Brooke Baker, Megan Husley, Melanie Horton, Rachell Johnson, Stacey Ruiz.
Not the Calum Mitchell you were looking for?
-
-
3aol.com, kirbycorp.com, chevron.com1 +171325XXXXX
-
Calum Mitchell
United States -
1evanstonspace.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial