Calum Brownlie Email & Phone Number

Clyde, Vic, Au

Clyde, Vic, Au

Cremorne, Victoria, Australia

I champion the development of a robust culture of continuous improvement across our network. My focus is on engaging with team members at all levels to harvest innovative ideas and facilitate their realization through effective collaboration with support teams. I manage the implementation of these initiatives, ensuring they contribute to enhancing operational efficiencies and driving sustainable growth. By empowering our people and leveraging their insights, I help foster an environment where continuous improvement is integral to our success.

Cremorne, Victoria, Australia

As a Continuous Improvement Project Specialist, my role is to drive the development and implementation of projects that improve organizational processes and systems, increase efficiency, and reduce costs. I have a track record of applying Lean Six Sigma and other process improvement methodologies to identify opportunities for improvement and lead cross-functional teams in the implementation of solutions. My expertise in data analysis and project management enables me to measure and monitor progress, and continuously refine and optimize processes to achieve sustainable results. With strong communication and stakeholder management skills, I am able to engage and collaborate with stakeholders at all levels of the organization to ensure successful project delivery and adoption of process improvements.Achievements- Successfully led the integration of two recently acquired companies, resulting in a seamless transition and improved overall company performance.- Developed and implemented a comprehensive communication strategy to keep all stakeholders informed and engaged throughout the integration process.- Oversaw the consolidation of duplicate functions and departments, resulting in cost savings and increased operational efficiency.

Melbourne, Victoria, Australia

As an Onboarding Lead, I was responsible for driving the vision, strategy, and execution of our onboarding program for new operations staff. This temporary role was given for the duration of a continuous improvement project in conjunction with our people development department to improve how we train and onboard new operations staff.Achievements:- Led a project team through the process of trialing and developing a training program for new staff, and presented a business case back to senior leaders - Implementing the new training program for all new hires in operations to attend has to date reduced our staff turnover by 50% for employees that attend the program- Accelerated speed to competency in the basic skills by 2 months- Improved productivity and sales in staff by 40%

Melbourne, Australia

In my role, I identify opportunities and rollout change across the entire business to improve processes and increase efficiency.Using various communication methods I help to foster Reece's continuous improvement mindset by running challenges and engaging our network to implement process improvements.

Melbourne, Australia

As the New Accounts team leader, it was my responsibility to lead, coach, and oversee the new accounts staff to minimize risk and ensure best practices were being adhered to. Achievements• Implemented a new digital credit application portal for AU & NZ• Increased the average % of signed guarantees from 50% to 80% consistently• In conjunction with our continuous improvement team implemented RPA to process low-risk credit applications achieving quicker process times and improved accuracy of data• In conjunction with our continuous improvement team I led the initiative to eliminate mailed invoices, resulting in 13,000 accounts switching to digital invoices & reducing annual cost by up to $400k PAKey Responsibilities• Responsible for the supervision of the activities of credit control staff• Ensure we have adequate staff trained to perform the functions of the department• Set, maintain and approve credit limits for new and existing customers• Generate credit control reports for senior management• Negotiate directly with debtors where appropriate

Melbourne, Australia

Melbourne, Victoria, Australia

I lead the digital strategy for our innovative ecommerce brand specializing in waterproof solutions, like our signature waterproof pocket swim shorts. My responsibilities encompass managing our website, crafting digital content, executing marketing campaigns, and maintaining brand consistency across all platforms. I focus on optimizing our online presence to enhance customer experience, drive sales, and promote brand engagement.

274 Bay Street, Brighton

Main Roles and Responsibilities• Answer buyer inquiries and ask pre-qualifying questions to identify opportunties• Negotiate with buyers and sellers• Communicate with our clients and provide regular updates to ensure a high level of customer satisfaction• Manage the client pipeline, ensuring regular follow up and converting them into new clientsKey Achievements • Over the last 12 months, I have sold over 23 properties (over $47 million in real estate)• I was interviewed live on national television discussing the local real estate market.• I currently have 29 five Star reviews on ratemyagent.com.au assessing my market knowledge, credibility & negotiation skills.

Level 1, 411 Centre Road, Bentleigh Vic 3204

Main Roles and Responsibilities• Generate new leads by cold calling, door knocking and networking within the community• Negotiate with buyers and sellers• Present tailored presentations and recommendations to potential clients and secure their business• Conduct property inspections with buyers

Main Roles and Responsibilities• Listen to outbound sales calls to identify coaching opportunities for consultants, and ensure relevant legislation was adhered to• Train other Quality Assurance staff in Australia & New Zealand in company processes• Develop and deliver campaign reporting to Team Leaders, Operations Manager and clientsKey Achievements • By providing regular and detailed feedback and coaching to staff, sales doubled over a 4 month period

Melbourne, Australia

As a transitional manager in the energy industry, it has been my responsibility to coach and develop new consultants straight out of the training period to meet campaign expectations and targets. I have implemented new processes for the company to improve the consultant's speed to competency and in turn producing many top achievers in the business.Main Roles and Responsibilities• Coach a team of 20 new inbound consultants for their first 4 weeks answering calls• Ensure new staff achieved their KPI’s within a 4 week period• Provide support to answer questions and identify areas for training and coachingKey Achievements• Developed and implemented a new coaching structure that resulted in new staff achieving and excelling past company KPI’s within 3 weeks.

Responsible for obtaining exceptional results with a sales team of up to 20 consultants by providing consistent motivation, counselling, skills development and product knowledge development.Responsible for achieving sales results and great customer service and providing consistent development.Main Roles and Responsibilities• Coach a team of 20 inbound sales consultants• Run group training sessions with the team to upskill on new products or processes• Ensure the team achieved KPI’s including, Average Call length, Sales targets, workforce scheduling and quality assurance• Teach staff different sales techniques to help them identify the customer’s needs, cross sell and upsell products accordinglyKey Achievements • I initially joined the company as an inbound sales consultant and quickly achieved the highest number of sales for 6 consecutive months• I was then promoted to a Team Leader position, managing the lowest performing team.• After 1 month of coaching I was able to increase the average number of sales to 3 times our target and became the highest performing team for 6 months

Education record

Certificate Iv, Customer Contact

Graduate Certificate, Applied Business, High Distinction

The emerging leaders of an organisation is critical to its succession planning and ability to innovate. This Graduate Certificate.