Calum Morris Email & Phone Number

Edinburgh, Gb

Edinburgh, Gb

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Responsible for learning and facilitating multiple Professional Development, soft skills and business courses for classroom and virtual delivery, to enhance organisation and business objectives.• Facilitated multiple Professional Development classroom courses, including Listening Skills, Presenting with Impact, Problem Solving, Flexing Your Communication Style, Handling Peer Conflict, Influencing Skills, Workplace Facilitator Certification at BNY Mellon UK and Europe locations – Edinburgh, Leeds, Liverpool, London, Manchester, Brussels, Dublin, Wexford• Delivered Investment Services classroom and virtual courses (webinar/online meeting via Microsoft Lync) – EMEA Transfer Agency (TA) Induction and Alternative Investment Services Induction – to audiences in multiple locations in countries including UK, Ireland, Luxembourg, Poland, Singapore and USA• Managed Facilitation Team Committee Initiative, to create and develop certification procedure for Facilitation Team by collaborating with other committee members, before presentation and sign off by leadership team• Led Facilitation Team Committee Initiative to create and develop Saba Time Tracking procedure by collaborating with other committee members, before presentation and sign off by leadership team• Liaised with Curriculum Managers to provide feedback on course and material content, aiding continuous improvement• Demonstrated the behaviours that power the BNY Mellon brand to ensure consistency, continuity and role modelling• Fully supported and demonstrated professional development through promoting diversity and creating an inclusive and respectful workplace environment• Applied the principles of company risk culture and created awareness to align best practice within modules

Edinburgh, United Kingdom

Responsible for providing solutions to enable employees to achieve business goals and maximise their potential by working collaboratively with the business to understand learning and development needs, creating and delivering learning plans and solutions and tracking KPIs to demonstrate value and improved performance• Coordinated and facilitated UK Transfer Agency (TA) Induction programme – evaluated through end of course test and participant feedback for continuous improvement• Facilitated Client Assets (CASS) classroom training for mandatory attendees – team won South East Regional National Training Award for CASS Training programme• Created multiple online courses on Brainshark for EMEA Transfer Agency audience (approx. 1,560) – Foreign Account Tax Compliance Act (FATCA), Property Authorised Investment Funds (PAIFs), Anti-Fraud and Suspicious Activity, Client Company Complaint Handling – developing course content with Subject Matter Experts and writing test questions• Strengthened partnerships with key business stakeholders through facilitating monthly Learning & Development Forums for Edinburgh and Luxembourg sites, supporting employee development through communication and implementation of BKU (BNY Mellon University) strategies and initiatives• Launched and coordinated support programme for circa 100 employees studying CISI Investment Operations Certificate (IOC), facilitated revision sessions and provided support• Volunteered to provide User Acceptance Testing (UAT) support for Learning Management System (LMS) migration from Sum Total to Saba• Nominated as Brand Ambassador for BNY Mellon brand launch, co-presented with Site Heads at Edinburgh sites presentations• Facilitated Team Effectiveness session – created course objectives and content through partnering with stakeholders• Supported new colleagues and provided regular feedback as part of their development

Swindon, United Kingdom

Responsible for providing solutions to enable employees to achieve business goals and maximise their potential by working collaboratively with the business to understand learning and development needs, creating and delivering learning plans and solutions and tracking KPIs to demonstrate value and improved performance• Selected to relocate to Edinburgh office• Completed key training projects, including Treating Customers Fairly and Personal Responsibility Computer Based Training (CBT) courses, and Respond system for breaches and errors in classroom and by WebEx, in line with agreed protocols and standards• Selected as project member to create and deliver T&C Scheme workshops – received recognition and positive feedback from senior manager• Delivered TA business classroom courses, including Induction, Client Money Touch Points and The Cost of Dealing Errors• Strengthened partnerships with key business stakeholders through facilitating monthly site Learning & Development Forum

Swindon, United Kingdom

Responsible for providing consultancy support of full learning cycle to designated business areas to achieve business objectives; and proactively developing and delivering face-to-face learning and coaching across the Swindon TA operation to achieve learning objectives• Designed, delivered and evaluated UK TA and Swindon operation classroom courses (including Induction, TCF (Treating Customers Fairly) regulatory training, Understanding Breaches, multiple regulatory and Siebel system updates) to achieve business objectives• Provided feedback and coaching for contact centre employees through Quality Checking (QC) of telephone calls • Provided feedback and coaching to colleagues improve and develop their presentation skills• Implemented ‘Learning Wheel’ system (training log) for all employees, following testing and successful pilot

Swindon, United Kingdom

Responsible for producing and maintaining training material, delivering training and coaching to support the Client Relationship Centre (CRC)• STAR Award winner 2007, presented by Gerald Hassell, President, The Bank of New York for Swindon Induction – designed and delivered to all new employees• Full learning cycle for creation of multiple Communications Centre training programmes, including UK and European Comms Centre Induction (systems and technical), Telephone Dealing, Telephone Techniques course introducing Call Standards, QC Coaching Training (including creating and facilitating Call Levelling exercises), new Avaya telephone system

Swindon, United Kingdom

• Set up administration for Sales department following company rationalisation, created procedure for daily and regular tasks; prioritised and cleared inherited backlog of work• Handled inbound calls, dealing with advertised offers and an existing customer base, sold new deals and agreed terms for existing customers• Strengthened partnerships with key client by developing close working relationships with stakeholders• Regularly selected as employee of choice to proof read monthly invoices, after finding errors when initially volunteering to proof read

Swindon, United Kingdom

Carried out a number of roles at Asda:Goods Inward Checker (GIC) | SwindonManagement Secondment (Regional Systems Trainer) | SwindonDeputy Customer Service Manager | SwindonTeam Trainer | SwindonCheckout Operator | Swindon/Bournemouth• Trained HR Managers and employees at 15 superstores on new computerised Store Personnel System (SPS) for Time & Attendance and payroll• Trained circa 300 employees on new checkout system ready for launch at Swindon superstore• Coordinated recruitment and induction process for Swindon superstore

Hnd Hotel, Catering And Institutional Management

High School