Ensuring globally configured digital marketing solutions (omnichannel campaign management) are adopted by EMEA markets.

Providing the interface between the UK and Ireland MCO and Global ITS teams in the provision of Multi-Channel Engagement Solutions. Internal consultancy on solutions and representation to global to steer future developments via SAFe frameworkWorking with the newly formed MCE business team to implement campaign management in BUs. 8 campaigns 2019, 29 in 2020"Hobby" activities including - Building framework for Technologist Academy- Digital Workplace Taskforce providing digital… Show more Providing the interface between the UK and Ireland MCO and Global ITS teams in the provision of Multi-Channel Engagement Solutions. Internal consultancy on solutions and representation to global to steer future developments via SAFe frameworkWorking with the newly formed MCE business team to implement campaign management in BUs. 8 campaigns 2019, 29 in 2020"Hobby" activities including - Building framework for Technologist Academy- Digital Workplace Taskforce providing digital skills change management across UK employees Show less

Managing digital marketing solutions for MCOs across Europe (including France, Germany (GSA), Spain, Greece, UK & Ireland, Nordics) and Global sitesFirst implementation of Pan-European product website for Sanofi on Sitecore CMS for UK, Spain, Poland, France and BelgiumFirst implementation of multi-product country portal sites (Sanofi Pasteur)

Information Solutions, Project ManagementManaged UK implementation of Air2 CMS platform and registration module for members of the public and healthcare professionalso Integration with Siebel for customer databaseo Designed for future integration of all registration requirements

Information Solutions, Project ManagementManaged UK implementation of Air2 CMS platform and registration module for members of the public and healthcare professionalso Integration with Siebel for customer databaseo Designed for future integration of all registration requirements

Project Rollout ManagementAchievements:• Managed the rollout of operating system upgrade (SAW) based on a corporate image including special development for tablet PCs to 1200 end user PCs• Project managed photocopier and printer replacements resulting in: o reducing costs and resource use by implementing double sided printing and ‘follow me’ printing, and reducing the number of office printers by one third o putting a state of the art printer management system in… Show more Project Rollout ManagementAchievements:• Managed the rollout of operating system upgrade (SAW) based on a corporate image including special development for tablet PCs to 1200 end user PCs• Project managed photocopier and printer replacements resulting in: o reducing costs and resource use by implementing double sided printing and ‘follow me’ printing, and reducing the number of office printers by one third o putting a state of the art printer management system in place o cutting the number of suppliers from three to one Show less

Managing Desktop Support / Operations teamAchievements:• Managed the Lotus Notes to Outlook migration roll-out including off-site training for all H.O. staff• Ran operations for user migration of Aventis Head Office staff through the Sanofi-Synthelabo / Aventis merger activity• Project Managed the transition of service from in-house support, to contractor support, to out-sourced provision for the desktop team

Management of Help Desk and Desk Side Support functions for Head office (Guildford) and Industrial Affairs (Newcastle). Team of 7Management of Machine Room Operations for Head OfficeAchievements:• Project Management of Remedy Helpdesk implementation successfully migrating from three helpdesks (Guildford, Fawdon, Sales Information) to one.• Introduction of Service Level Agreements for Incident Management• Planned and successfully carried out off-site Sales Force upgrade from… Show more Management of Help Desk and Desk Side Support functions for Head office (Guildford) and Industrial Affairs (Newcastle). Team of 7Management of Machine Room Operations for Head OfficeAchievements:• Project Management of Remedy Helpdesk implementation successfully migrating from three helpdesks (Guildford, Fawdon, Sales Information) to one.• Introduction of Service Level Agreements for Incident Management• Planned and successfully carried out off-site Sales Force upgrade from Windows 95 to XP and Horizon ETMS to Siebel including provision of IPAQ PDAs for 340 staff using a team of 8 contractors• Successfully managing 400+ staff moves during office refurbishment• Test Manager for SAP implementation managing 16 people, running 94 scenarios and resolving 192 faults• Inter-site management of services for over two years (with restricted travel) bringing systems in line Show less

Helpdesk support for head office and sales forces