Carlos Alvarez Email & Phone Number

San Bernardino, CA, US

Sydney, New South Wales, AU

Mysore, Karnataka, IN

I have been blessed with the opportunity to take a sabbatical, and it has been a fantastic experience. In addition to being able to replenish mentally and physically, I have been able to nurture my marriage, study theology, build community, mentor, be mentored, and network.

San Diego, California, US

San Diego, California, US

Santa Clara, California, US

• Implemented and managed the Global Customer Success program to ensure customer loyalty, and maximize revenue growth, during Druva’s continuous rapid growth as the leader in cloud-based data management (SaaS).
• Established the Customer Success expansion plan as a key factor in growing Druva’s company revenue through increased cross-sells, up-sells, upgrades, multi-year renewals, and pricing strategies, while minimizing.
• Successfully integrated the renewals subscription model with the Customer Success program, resulting in a streamlined customer experience and surpassing revenue quotas and company goals
• Designed and implemented customer behavior tracking and alerts to initiate targeted Customer Success intervention
• Designed and implemented metrics tracking systems and executive dashboards to showcase revenue trends and customer loyalty trends
• Established pricing negotiation tactics, resulting in predictable revenue increases, while significantly reducing time-consuming exception escalations

San Jose, CA, US

San Jose, CA, US

San Jose, California, US

• Implemented and managed large-scale projects increasing sales enablement
• Presented technical content and best practices to customers, account teams, channel partners, and alliance partners
• Led the technical content delivery for NetApp deduplication
• Developed and implemented the role of Storage Efficiency subject matter expert
• Provided key contributions to product design and solution implementation
• Effectively engaged in global pre-sales and post-sales discussions with top NetApp customers and channel partners

• Managed field technical teams, meeting quotas during critical roll-out period of a disruptive technology
• Guided product direction and approved product release plans
• Provided technical and business presentations to C-Level and senior IT executives
• Managed solutions engineering in end-to-end development of sales-enabling product features increasing revenue
• Designed and implemented the training programs for systems engineers, VARs, and customers
• Designed and implemented a virtual demo environment for pre-sales demos and technical training

• Formed the North American pre-sales team
• Presented product demos and data analysis reports to customers and channel partners
• Managed solution deployments and field escalations to ensure customer satisfaction

• Tested, analyzed, and documented product performance for a scalable file manager architecture
• Performed sizing and scalability benchmarks for pre-sales sizing and solutions planning
• Provided performance information to Software Developers to improve product performance
• Provided pre-sales and post-sales support for key accounts
• Managed technical field through shut down process

• Developed and implemented best practices for product implementation enabling product adoption into customer equipment standardizations
• Developed the training materials and provided presentations for increased OEM and VAR effectiveness
• Developed and presented competitive and performance analysis reports

• Established Edgemark as a trusted SGI in-house technical resource for integrated solutions, resulting in an increase in collaborative sales efforts
• Achieved rapid growth in the Western Region by architecting multi-vendor technical solutions for marquee accounts, such as NASA Ames, Fleet Numeric, and Naval Postgraduate School

Milpitas, CA, US

Education record

Education record