I have been blessed with the opportunity to take a sabbatical, and it has been a fantastic experience. In addition to being able to replenish mentally and physically, I have been able to nurture my marriage, study theology, build community, mentor, be mentored, and network.

Implemented and managed the Global Customer Success program to ensure customer loyalty, and maximize revenue growth, during Druva’s continuous rapid growth as the leader in cloud-based data management (SaaS). • Established the Customer Success expansion plan as a key factor in growing Druva’s company revenue through increased cross-sells, up-sells, upgrades, multi-year renewals, and pricing strategies, while minimizing down-sells and churns • Successfully integrated the renewals subscription model with the Customer Success program, resulting in a streamlined customer experience and surpassing revenue quotas and company goals • Designed and implemented customer behavior tracking and alerts to initiate targeted Customer Success intervention • Designed and implemented metrics tracking systems and executive dashboards to showcase revenue trends and customer loyalty trends • Established pricing negotiation tactics, resulting in predictable revenue increases, while significantly reducing time-consuming exception escalations • Implemented internal training programs to ensure team growth related to industry knowledge and personal skills, while maintaining a healthy work culture that promoted employee job satisfaction.

• Implemented and managed large-scale projects increasing sales enablement• Presented technical content and best practices to customers, account teams, channel partners, and alliance partners• Led the technical content delivery for NetApp deduplication• Developed and implemented the role of Storage Efficiency subject matter expert• Provided key contributions to product design and solution implementation• Effectively engaged in global pre-sales and post-sales discussions with top NetApp customers and channel partners• Implemented a global cross-departmental escalation process to provide rapid response to pre-sales deep-dive technical questions• Provided technical and integration support to alliance partners for planning, testing, and training

• Managed field technical teams, meeting quotas during critical roll-out period of a disruptive technology• Guided product direction and approved product release plans• Provided technical and business presentations to C-Level and senior IT executives• Managed solutions engineering in end-to-end development of sales-enabling product features increasing revenue• Designed and implemented the training programs for systems engineers, VARs, and customers• Designed and implemented a virtual demo environment for pre-sales demos and technical training• Implemented and managed the customer success program maintaining 100% customer satisfaction resulting in numerous reference accounts

• Formed the North American pre-sales team• Presented product demos and data analysis reports to customers and channel partners• Managed solution deployments and field escalations to ensure customer satisfaction

• Tested, analyzed, and documented product performance for a scalable file manager architecture• Performed sizing and scalability benchmarks for pre-sales sizing and solutions planning• Provided performance information to Software Developers to improve product performance• Provided pre-sales and post-sales support for key accounts• Managed technical field through shut down process

• Developed and implemented best practices for product implementation enabling product adoption into customer equipment standardizations• Developed the training materials and provided presentations for increased OEM and VAR effectiveness• Developed and presented competitive and performance analysis reports

• Established Edgemark as a trusted SGI in-house technical resource for integrated solutions, resulting in an increase in collaborative sales efforts• Achieved rapid growth in the Western Region by architecting multi-vendor technical solutions for marquee accounts, such as NASA Ames, Fleet Numeric, and Naval Postgraduate School