Calvin A Email and Phone Number

LightsailCloudformationIAM (Identity and Access Management)Auto-scalingVPC (Virtual Private Cloud)GlacierS3 (Simple Storage Service)RDS (Relational Database Services)EC2 (Elastic Cloud computing)Amazon InspectorDynamoDBAmazon Athena Elastic BeanstalkWAF (Web Application FirewallCloudWatchRoute 53CloudFrontElastic Load BalancingGuardDutS3 Glacier

Engaged with the stakeholders on control effectiveness and deficiencies in the design and operating effectiveness of information security controls, design and recommend opportunities for continuous improvement Ensured timely delivery of technology security assurance and support for projectsProvide SME input to Technology Security Policy requirements and proceduresProvided accurate and timely reporting of technology security risks identified during project engagement and propose remediation and mitigation optionsManage and conduct formal information security risk analyses, reviews, tests, audits and/or self-assessments

Managing all the IT Systems_Providing high quality technical support and IT Coaching and Training_Maintaining the availability, integrity, information security and confidentiality of the agency’s systems_Ensuring Compliance with Agency Policies, Standards and Guidelines_Initiating, contributing and implementing innovative projects with IBM, google, Microsoft, University of Ghana, university of science and technology, MTN, Comsys, USAID.Achievements:. As Computer Security Coordinator, I implemented IT Policies, Guidelines and Standards. All in close collaboration with Headquarters.. Implemented a System Security Plan including Continuous of Operations Plan (COOP), Contingency Plan (CP) and the Disaster Recovery Plan (DRP) Disaster & Recovery plan.. Developed Training materiel on Information Security Awareness and conducted those trainings.. IT and Cyber Security Orientation for on-boarding Staff & Volunteers.. Initiated and managed several challenging and innovative IT projects.. Contributed to the publication of several IT related manuals.. Monitored numerous Pilot projects before their deployment worldwide at all Peace Corps Overseas Posts (more than 72 countries) and provided detailed feedbacks and recommendations.. Setup of a computer lab and provided high quality IT Training to all my customers (staff from all units) by using better and efficiently the available IT services and tools in order to better support their work areas/duties.. Conducted the IT Refresh/replacement (Hardware & Software), three times, in coordination with HQ.. Minimized the downtime of the systems during the Peace Corps Office move to one day.. Searched & implemented new solutions for staff & Peace Corps Volunteers, which allowed them to effectively perform their work duties.. As Post’s ICT Coordinator, I promoted the use of technology, as a development tool, among the Peace Corps Volunteers and I have implemented four successful projects.

• Lead a seven (7) team members to build new application and coordinating efforts across 5 west Africa country as needed while tracking and reporting progress to the program director and assisting other IT staff in their duties at other Africa Operations centers• CIRT lead for EMA region and implemented the principle of least privilege (POLP), managed security risks more effectively and responding quicker in the event of a breach. Auditing existing IT infrastructure, identifying inefficiencies, redundancies and superfluous controls. Streamlining reporting and auditing processes, increasing productivity and reducing costs and formalize a system of internal checks and balances• Determining requirements elicitation in close collaboration with customers using design thinking and mind mapping techniques. • Managed and monitored activities and time-lines of software development teams in seven countries in accordance with SLA.• Oversaw the quality assurance of program logic, data processing and error resolution to analyze software requirements, created and implemented designs as planed• Proactively evaluate performance testing & Ensure resolution of incidents within agreed service levels• Analysis of problems in design, configuration, data flow, data state within a highly complex multi-product provisioning system based on an ITOC platform.• Manage the ticket queue, ensure that all Operations Analysts are working to the same performance and ensure the Service Desk open tickets queue are kept to a minimum• Provide technical support for all ICT operations. Work closely with Vendors to evaluate & track bug and evaluating both benefit and risks • Attend and report on weekly call center operational reviews to the EMEA IT manager • Investigated alerts created by IDS/IPS including malicious file uploads, compromised servers, SQL injections, and port scanning

• Provided technical training to retail team members across all sales shops. • Install and manage, servers, hardware, network, WAN and LAN connectivity, routers etc• Monitored internet bandwidth, restrict and limit internet access to unauthorized users. • Maintain systems documentation and review, Software applications support management • Determined requirements elicitation in close collaboration with clients • Refined and improved existing documentation system, resulting in reduced labor costs via increased workplace efficiency• Generated daily Status report through script & sending to client • Designed innovative systems to provide additional customer service value

- Incident Resolution, Request Resolution, Problem Analysis and Resolution, Release Deployment- Batch Management (Monitoring and Coordination with up-stream down-stream in case any issues)- Technical Documentation on Knowledge Management Documentation and filling Daily health check reports of all Systems.- Self learning and developing knowledge in domain and new applications.- Work with multi regional team and maintain proper handover from the regional team members- Coordination with the regional leaders from customer side, escalating the issues to respective touch points, provide updates and coordinate to get the issues resolved,- Ensure Handover / takeover from/to Shift on pending issues and ensure effective resolution- Participating in the Infrastructure activities from L2 perspective, stopping/starting applications in support before and after infrastructure activities followed by appropriate checkouts.- Working as team lead, ensuring the timely acknowledgement/resolution/reporting/escalations in the shift.- Preparing Support metrics/dashboard report and regular support activities reporting- Appropriate delegation/coordination of activities in the team/shift and ensure timely completion of tasks.- Coming up with ideas on service Improvement for effective service delivery and ensure high level of customer satisfaction.