• Identify and review issues with unemployment claims that may affect a claimant's eligibility.• Examine claims on which such issues have been identified to determine whether or not the issue would make the claimant ineligible to receive unemployment benefits. • Investigate and identify facts by gathering documentation. • Review the claimant's employment history. Contact employers, union officials and other state agencies to gather pertinent facts to assist in determining eligibility. • Provide claimants with explanations regarding the disposition of their unemployment claims, their rights and the procedures for appeal in cases where the decision is unsatisfactory to the client or where benefits are being terminated. • Make and record non-monetary determinations regarding an unemployment claim writing with consideration of unemployment law, codes and procedures, as well as the circumstances of the individual case. • Prepare a written statement that identifies the decision made and the basis for making the decision. • Perform research to determine what policies and regulations guide decisions and may make appropriate recommendations for corrective action when errors are discovered. • Act as an expert witness at unemployment insurance hearings to testify and provide technical expertise regarding contested decisions. • Partner with unit supervisor in teaching and training new hires and conduct training sessions covering specified areas such as those concerned with new employee orientation, on-the-job training, and the use of computers and software

• Confer with customers by telephone in order to provide information about their unemployment claim with the state. • Create and keep detailed records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken on their accounts. • Resolve customers'​ service and payment complaints and ensure that previous appropriate changes were made to resolve customers' problems. • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes of non-payment. • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. I refer unresolved customer grievances to designated departments for further investigation. • Complete forms for claimants, prepare change to claim records and documented issues and arrange payments using computers. • Partner with my unit supervisor in teaching and training new hires and conduct training sessions covering specified areas such as those concerned with new employee orientation, on-the-job training, and the use of computers and software.

• Coordinate, interview and identify mentor candidates to find those who possess traits, knowledge, and a willingness to work with troubled youth.• Evaluate both their soft and hard skills. • Pair each mentor with a mentee and provide mentors with guidance concerning the needs and concerns of each mentee in the program. • Provide mentors with a list of goals that the mentor and mentee should accomplish throughout the course of the program. • Coordinate, monitor and evaluate mentor/mentee relationships. • Plan mentoring events and create relationships with successful and affluent members of society, the business community and sports and entertainment.

• Attend meetings, seminars and programs to learn about new products and services.• Learned new skills, and received technical assistance in developing new accounts. • Calculate premiums and establish payment method. • Called on policyholders to deliver and explain insurance policies. • Analyze insurance program and suggest additions or changes, or to change beneficiaries. • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. • Recommend insurance products that offer the type of coverage needed by clients. Sell various types of life insurance policies to businesses and individuals on behalf of an insurance company.

• Oversee and ensure the integrity of physical inventory by monitoring reports and audits on a daily and monthly basis including but not limited to Profit and Loss Statements. • Organized and direct annual store inventories and monthly Fresh Area inventories. • Recruited, retained and trained all Asset Protection Associates and Risk Control Team members in the store. • Direct, coach, assign work schedules, and counsel the performance of Asset Protection and Maintenance Associates.• Provide management oversight for Risk Control Team. • Created and supervised third party security and Police Department detail assignments. • Developed shortage strategies for merchandise groups, paperwork controls, and shortage awareness. • Ensured Asset Protection policies and procedures were followed at all levels throughout the store. • Conducted any internal investigations to address internal and external theft. • Communicate and oversee Safety and AP reward programs and communicate safety awareness and address potential hazards to protect internal and external customers.• Utilized software proprietary to Walmart Stores Inc. for conducting internal and external investigations. • Monitor sales floor, stockrooms, and fitting rooms, with the assistance of AP Associates and CCTV systems. • Protect company assets (audit merchandise sensors and cables, review salvage processing for accuracy, and track store shortage). • Created and personally maintained valuable relationships with City, Fire and Police Department Leaders. • Coordinate initiatives as assigned by Market, Regional and Divisional management. • Other positions held at Walmart included: Vision Center Manager, Optical District Solutions Coordinator, Production Manager/ Optical Lab, Men’s and Boy’s Department Manager, Sporting Goods Department Manager, Sporting Goods District Coach, Safety Team Lead, UPC/Pricing Clerk and Support Store Manager