Calvin Chan Email & Phone Number

Kuala Lumpur, My

Strategic Collaboration and Optimization: Spearheaded collaboration initiatives within the Group Organization to optimize Ways of Working (WoW), leading to substantial commercial impact through effective upsell, cross-sell strategies, and the harmonization of best practices, resources, and knowledge. This positioned the APAC site as a prime delivery center, in conjunction with the APAC pricing team, establishing APAC as the preferred solution for the Global Sales Community.GTM Strategy and Market Expansion: Developed and executed comprehensive business plans and Go-To-Market (GTM) strategies for greenfield countries – Japan, China, Thailand & the Philippines. Emphasized sustainability in these new market entries by identifying and leveraging key local stakeholders to drive delivery and opportunities with their local insights. Implemented strategies for organic growth from existing clients, establishing a strong business base for sustainability. Risk Management and Strategic Portfolio Balancing: Identified and managed enterprise risks that had the potential for a material impact on the group, formulating robust strategies for mitigation. This included the review of commercial contract terms, effectively balancing the portfolio's dependencyP&L Accountability and Stakeholder Management: Took full ownership of P&L accountability, meticulously overseeing budget planning and cost management. Team Leadership and Sales Expansion: Led a team of sales and account managers, cultivating a culture of success, driving sales in new areas, and expanding the share of wallet for existing clients. Implemented a disciplined sales cadence, governance, and pipeline monitoring process to achieve aggressive growth goals.Bid Support and Value Creation: Established and led a bid support team, instituting bid governance, opportunity qualification processes, deal approval processes, and knowledge library management.

Malaysia

Strategic New Business Acquisition: Employed a solution-focused approach to acquire new logos and drive business growth within the APAC GBS market. Successfully identified and captured new business opportunities, contributing to the expansion and diversification of the client portfolio. Client Growth Strategies: Implemented effective upselling and cross-selling strategies to elevate the size of key clients' portfolios. Strengthened relationships by introducing complementary services, significantly enhancing client wallet size and overall revenue. Collaboration for Operational Excellence: Collaborated closely with Geo functional Heads, ensuring seamless functional support and optimal client satisfaction. This collaboration resulted in a streamlined operational process, addressing client needs effectively and proactively. Expansion and Partnership Development: Led the development of both domestic and global intermediaries, fostering a robust business ecosystem. These strategic partnerships not only supported the business's growth but also facilitated access to new markets and clientele. Risk Management and Opportunity Identification: Monitored economic and statutory changes, diligently identifying potential opportunities and risks. This proactive approach allowed for timely adjustments to strategies and facilitated the harnessing of emerging market opportunities.

Malaysia

Malaysia

Spearheaded business development initiatives within the financial institution and retail sectors, with a specialized focus on Bank Note management and Teller automation solutions. The primary objective was to augment market share by identifying and addressing the specific needs and challenges of these sectors Managed partner relationships by providing essential principal and marketing support. This involved fostering robust collaborations and providing strategic guidance to ensure the successful promotion and delivery of services.

Malaysia

Led and nurtured a cohesive sales team of 4 members, fostering a culture of strong team spirit and an unwavering drive for success. Instilled motivation and determination within the team to achieve ambitious goals Took complete ownership of functional Profit and Loss (P&L), meticulously overseeing budget planning, developing and executing strategies, and setting Key Performance Indicators (KPIs) for the team. Demonstrated exceptional accountability for the team's financial performance and strategic direction.

Held comprehensive responsibility for project sales, including Profit and Loss (P&L) accountability at the project level. Strategically managed costs and revenue, optimizing material procurement, installation expenses, and overall financial performance through efficient project management Supported and cultivated reseller networks in the Northern region and East Malaysia. Conducted knowledge transfer sessions, provided comprehensive marketing support, and organized onsite product demonstrations to empower resellers and foster sales growth in these regions.

Progressed through the ranks, reaching the position of Key Account Manager, consistently exceeding sales targets and earning recognition as a top performer for the APAC region in 2005.