Project management in all aspects of flooring, tile, and tops installations for Remodel and Retail projects. Managed subcontractors to ensure they adhered to quality installation standards in a timely manner, as well as met on-site safety requirements. Ensured installation schedules were met, and effectively communicated any changes or issues. Assessment of customer project to ensure customer project scope meets set budgets and cost.

A Successful General Contractor/ Tile setter who is a Self-starting as well as Self-motivative individual. Managed projects while developing strategic trade partners to complete projects to meet homeowner deadlines and expectations. Managed remodel projects starting at customer assessment, estimating, scheduling, and tracking trade partners through to completions of project while maintaining quality production and meeting budget requirements. Use of Schluter technology and professional tile setting methods in all bath remodels. Set tile as a contractor for Saddleback Design.

SUPERVISION AND MANAGEMENT: Manage the training and development of US IT staff members. Manage workflow prioritization and customer expectations for 400+ customers in the Denver office. Monitor daily schedules to accomplish after hours support coverage for our clients 24 hour support needs. Provide continued mentorship to all IT staff setting positive examples in participation of the workflow process at local and remote offices to cultivate partnerships with customers in support of satisfactory customer support. Execute an annual review process for direct-report staff, including writing performance assessments and setting short-term and long-term priorities for continuous improvements. CONFIGURATION COORDINATOR: Team Lead as a member of a National Configuration team of 5 total members, managed relationships as the team leader with field technicians in the West Region to support team members in the eighteen West Region offices regarding hardware and software compatibility and support. Ensured that field technicians are aware of the latest support processes and assisted to solve issues resulting in hardware and software conflicts. Lead and facilitate training sessions and presentations on bi-weekly calls to relay latest support trends along with obtaining feedback for technical issues from all staff levels. Analyzed this feedback and developed recommendations to the National Configuration team to create and prioritize positive solutions for a given support challenge for 30,000 customers firm wide.PROJECT MANAGEMENT: Oversaw Denver and Houston office relocation and replacement of IT infrastructure technology projects. Coordinated and oversaw printer and VOIP phone upgrade and replacement projects. Provided leadership and allocated resources to implement multiple server replacement projects and communicated the impact and effect to customer productivity. Lead project manager for iPad deployment initiative.

CONFIGURATION COORDINATOR: Team Lead as a member of a National Configuration team of 5 total members, managed relationships as the team leader with field technicians in the West Region to support team members in the eighteen West Region offices regarding hardware and software compatibility and support. Ensured that field technicians are aware of the latest support processes and assisted to solve issues resulting in hardware and software conflicts. Lead and facilitate training sessions and presentations on bi-weekly calls to relay latest support trends along with obtaining feedback for technical issues from all staff levels. Analyzed this feedback and developed recommendations to the National Configuration team to create and prioritize positive solutions for a given support challenge for 30,000 customers firm wide.CUSTOMER RELATIONSHIP MANAGEMENT: Ownership of the Customer Experience from initial contact through problem resolution. Exercise independent judgment to identify issues for resolution and meet service level agreements to consistently define a customer service culture that treats all customers with respect and civility. Ensured that staff performs standard IT responsibilities to deliver excellent customer satisfactionASSET MANAGEMENT: Managing of all local assets to include laptop computers, printers, VOIP phones and all infrastructure equipment associated to the local IDF/MDF. Accountable for the distribution of new hire and lease end cycle computers ensuring the current imaging and data transfer techniques are being used. Oversight of hardware repairs of all IT related assets. Management of video conference equipment and training of clients in the use of said equipment. Duties intermixed with tenure of the Houston and Denver office. Transfer to Denver

Served the Army as a Non-Commissioned Officer as a Flight Engineer/Crew Chief assisting the pilots during flight as a technical operations advisor, decision maker, and performed in-flight crew operational checks. Provided air surveillance during flight, informing pilots of other aircraft or dangers to the aircraft during flight operations. Load management of cargo both internally and external. Make decisions regarding aircraft systems, weapons systems, flight environment suitability for operation and safety, coordinating these decisions with the pilots during mission flight briefs.Conducted wide range of missions as a crew member including combat missions, personnel recovery and insertions along with recovery of downed aircraft both state side and in combat zones, was responsible for supervising and performing maintenance of CH-47 helicopters to ensure that the aircraft remained safe and ready to fly. This includes all requisite inspections, service, and maintenance of aircraft and its subsystems. Warrior Leadership Training. US Army Aviation, FT Carson February 2009Afghan Deployment August 2011 /2012CBRNE Deployment March 2009/2010

TEAM LEAD: Provided support for laptop images and customer software developed for Hallmark Cards to local field technicians to ensure they were aware of the latest support processes and properly used and documented support issues. Provided customer support to over 1500 field reps in taking ownership of the Customer Experience from initial contact through problem resolution. Exercised independent judgment to identify issues for resolution and met service level agreements to consistently deliver a 100% level of quality customer satisfaction.BUSINESS ANALYST: Worked with support strategies teams on new software and hardware rollouts and testing. Provided customer perspectives and expectations of the impact and effect of upgrades and changes to business production.NETWORK ADMINISTRATOR: Responsible for coordinating network privileges and passwords, new account set-ups and security issues. INVENTORY MANAGEMENT: Responsible for the management of PC, Monitors & Printers as well as coordinating repairs with hardware vendors.

Performed troubleshooting of hardware of various IBM Laptops, Servers, and Printers to provide the most economical and timely repair. Specialized in the troubleshooting and repair of printers. Completed a higher ratio of repairs compared to my pears nationwide, which was recognized by pears and IBM leadership. Manage the parts inventory issued and returned as per IBM SOP's.

Standard Computer repair of Dell, Acer and various other PC's

Vocational Instructor for Computer Repair

PLC Technician/Electrician

PLC Technician/Electrician