Calvin Dillard Email & Phone Number

Little Elm, Texas

Safely hauled large amounts of cargo over long distances while adhering to all traffic laws; Loading and unloading cargo, planning routes, and logging all trucking activities; Established a solid pipeline of work interacting with dispatchers and brokers to maximize profitability; Performed daily accounting responsibilities, such as DOT, IFTA, business.

Dallas/Fort Worth Area

• Responded to borrower Qualified Written Requests and customer emails addressing questions or issues and ensuring requests are executed.
• Worked with Contact Center Managers to identify process improvement opportunities to reduce customer complaints and improve customer experience;
• Supported external clients to resolve complex or day to day issues or direct them to appropriate resource(s);
• Gather and review all borrower documentation for internal and external audit. verifying all required documents are captured for compliance; and
• Performs all other duties as requested or assigned.

Dallas/Fort Worth Area

• DALLAS POLICE DEPARTMENT (Dallas, TX) APO
• Responded to emergency calls for service, inquires and complaints providing prompt solutions that translate into action in accordance to state law, city ordinances and departmental policy;
• Engaged in numerous aspects of law enforcement, including conducting preliminary investigations, interviews, and used intuition and intelligence to disseminate data from a variety of resources; and
• Communicated and presented easily digestible data to command staff and ensure pertinent data is captured in a clear and concise written report.

Dallas/Fort Worth Area

• Assisted with conversion project acceptance criteria to ensure audit testing requirements are captured;
• Engaged in various aspects of business analytics, including managing post data conversion action items; and
• Collaborated with internal and external stakeholders to define and maintain departmental standards and ensure regulatory compliance for developing a conversion strategy.

Dallas/Fort Worth Area

• Managed a team of 10 highly skilled professionals who delivered swift resolution of customer issues; and
• Served on state law task force as a point of contact responsible for partnering with other areas within Servicing Default Operations (Collections, Loss Mitigation, Reporting, Core Servicing etc) charged with ensuring.

Dallas/Fort Worth Area

• Performed monthly loss mitigation;
• Served as a liaison for key investors by communicating at all levels of management – corporate account management include Fannie Mae, Freddie Mac, and HUD on aspects of default servicing portfolio to include the HAMP.
• Selected to participate in the transition of a liquidation process that was awarded The Process Excellence Award and The Circle of Excellence Award. These honors are awarded to recognize accomplishments that deliver.

Dallas/Fort Worth Area

• Served as the primary point of contact for third party clients to manage the servicing relationship by addressing client needs issues and indentifying servicing trends;
• Provided prompt and innovative solutions for escalated matters to ensure overall client satisfaction;
• Coordinated with elected officials, high-risk clients and non-profit agencies to resolve investigations and inquiries;
• Prepared daily workloads for staff and motivated the team to achieve high standards; and
• Arranged and chaired weekly team meetings that were focused on targets and achievement.

Dallas/Fort Worth Area

• Captured and updated loan information and obtain financials, discuss workout options based on hardship, FHA guidelines, and terms of the current loan; and
• Created a workout file, set-up terms of workout option, and assist homeowners in selecting the best alternative to cure default.

Dallas/Fort Worth Area

• Processed loan modifications; and
• Plano Workout Department Employee of the month May 2005

Birmingham, Alabama Area

School Of Social Economics

School Of Social Economics