Calvin Ford Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, England, United Kingdom

Here at Revolent Group, we are creating the next generation of cloud professionals.I worked as a technical trainer and the workforce on Microsoft as a certified instructor. I was also responsible for working with key clients such as PWC and Barclays as an added value service to train key members of their workforce ready for certification. Delivered specialized technical training in small classes of 20 - 30 headcountActed as a trusted advisor and coach to prepare the workforce for certification and examsCreated core content material to support learner type needs including individual development plans, on the job assessments and a knowledge hub for FAQsPartnered with Talent Management to build and design further development programs for top performers and high potential leaders

Newcastle Upon Tyne, England, United Kingdom

I worked my way up from a Customer Support agent to Trainer within 1 year. My role focused on up-skilling agents to ensure a consistent approach in our ways of working when dealing with customers (B2B & B2C). My contribution had a direct impact on positive improvements across the company including increased customer NPS and retention.Delivered daily training in face to face and virtual classes for 50-150 agents Increased attendance rates through re-designing content to a blended learning approachMonitored the ROI of each module through analyzing customer NPS and survey resultsRe-designed content based on learning needs feedback and knowledge checks Coached and mentored new joiners 1on1 to ensure onboarding was seamlessAdvisor to Quality team as a trusted product knowledge expert

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Sydney, New South Wales, Australia