Calvin Gopal Email & Phone Number

Worcester, Wc, Za

I manage a mid-market group of accounts, working to gain clients' trust and long-termpartnerships as I continue to demonstrate product value and ROI.I provide comforting coverage to a wide book of businesses through prioritization and automation.This is a fast-paced environment where I guide clients through initial onboarding, setup, ongoing featureupdates, and health check-ins.The primary focus is on the adoption, growth, and retention.

Technical support to SaaS customers using a platform to manage their NPOwebsites and events. Duties included - troubleshooting. user research and project management.

SaaS company that built an app that tracks hand hygiene in healthcare facilities. My role included conducting webinars, user training as well as customer support via email, CRM and phone.

Johannesburg Area, South Africa

Responsible for all aspects of operational and financial performance, including income statement, sales retention, brand standards, customer experience, and people management.• Financial Management: budgeting & expense control, ensuring that the club operates as a profitable business unit, controlling income & expenses against budget & management according to company standards in order to reduce risk (salary requirements, audit reports etc)• Facility Management: Overall operations of the facility, responsible for managing and overseeing the Health & Safety standards of the facility, managing preventative & corrective maintenance procedures according to company policy, including refurbishment and development projects.• People Management: responsible for the recruitment, development and training of staff, ensuring that all information is communicated effectively to staff and tenant compliment, implementing and adhering to required policies, procedures and systems.• Customer Experience: Implementing & sustaining a strong member focus & end to end great customer experience, providing solutions to demanding member bases on queries and complaints in line with the company policy, ensuring excellent customer service according to the company and brand standards.• Competitor Analysis: Understanding how to mitigate competitor risk, conducting regular analysis of the competitor landscape and notifying national management of potential risk

Cape Town Area, South Africa

To make exercise irresistible to the members, using all exercise-related programs as a tool to ensure consistent value-add and top-class member experiences, resulting in repeat member visits and retention.• Providing a welcoming environment to all new members via a comprehensive induction to the club facility, as well as consistently irresistible exercise experiences.• Attracting, recruiting & retaining a team of fitness instructors and group exercise instructors in line with the club FTE & budget. • Completing a detailed company induction with fitness, group exercise instructors and independent contractors. • Providing the club exercise team with the opportunity to maximize their personal and professional development through regular training, coaching, and feedback. • Actively promoting all relevant ancillary offerings to both new and existing members, prioritizing an irresistible member experience.• Developing optimum staffing schedules to ensure adequate floor coverage.• Implementing and effectively delivering on all exercise-related strategies in the club.• Assist with sales growth and retention in accordance with the company goals• Ensure a safe fitness environment exists for all staff and members.• Creating an environment of fun, humour and play in all exercise departments

• Plan and co-ordinate group exercise schedule within the fitness club.• Recruit and train new instructors and manage club staff• Do all administrative tasks such as weekly & monthly stats• Co-ordinate in-house events and staff meetings and sales training sessions• Finances and budget control• Perform manager on duty roles and functions which included handling complaints and queries• Conduct quarterly assessments and reviews of a staff compliment of 50+• Ensuring the up-keep and operational efficiency of the club alongside the Ops Manager

Cape Town Area, South Africa

• The everyday running of the business including admin duties• Marketing, selling and conducting assessments, one on one plus group training sessions.• Also coaching: basketball, football (soccer) and rugby.• Instructing group classes of about 30+ members• Training clients in their homes as well as outdoors.

At Sea

• Managing the fitness centre on the ship• Teaching classes and training guests and maintaining guest satisfaction• Interacting with guests on a daily basis• Drawing up timetables for each cruise• Managing & running a team of 20+• Ensuring the safety of guests within the spa and fitness centre as well as other areas onboard• Conducting seminars and lectures which lead to sales of supplements• Finalising weekly and monthly reports and other admin duties• Achieving sales targets on a weekly and monthly basis

Cape Town, Western Cape, South Africa

Exercise Science, Health And Fitness And Sport Science

High School