- B2C sales in UK- Understanding customer requirements- Engaged in outbound and inbound calls, ensuring high quality service and performance- Consistent follow up on all the prospects in the pipeline- Selling and making recommendations to prospects and clients regarding various solutions the company offers- Offer product and service guidance to customers- Share new deals and promotions with customers- Maintain an excellent install… Show more - B2C sales in UK- Understanding customer requirements- Engaged in outbound and inbound calls, ensuring high quality service and performance- Consistent follow up on all the prospects in the pipeline- Selling and making recommendations to prospects and clients regarding various solutions the company offers- Offer product and service guidance to customers- Share new deals and promotions with customers- Maintain an excellent install rate- Ensure excellent client and prospect experience Show less

- Managed customer accounts which includes order fulfillment,communicating with customers and vendors, and administrative work- Responded to a high call volume, emails and chat inquiries in regards tocustomer queries, interests and objections- Maintained databases and relationships across departments and amongreturning customers- Responsible for timely shipping of the orders using UPS, USPS and Fedex- Managed inventory, compiling and maintaining… Show more - Managed customer accounts which includes order fulfillment,communicating with customers and vendors, and administrative work- Responded to a high call volume, emails and chat inquiries in regards tocustomer queries, interests and objections- Maintained databases and relationships across departments and amongreturning customers- Responsible for timely shipping of the orders using UPS, USPS and Fedex- Managed inventory, compiling and maintaining records of quantity, type,and value of products stocked in the facility, anticipating needs, placingand ordering necessary supplies- Obtained online reports and uploaded them into the system for futureediting- Networking with existing clients and up-sell additional products andservices Show less

- Conduct training and mentor team members to promote productivity,accuracy and commitment to a friendly service sales- Play instrumental role in client satisfaction by working with operationalteams for proper resolution of service issues- Devise and lead process improvement and problem-solving efforts tocreate standard procedures and escalation policies for customer supportteam- Created tailored customer success webinars resulting in 20% increase… Show more - Conduct training and mentor team members to promote productivity,accuracy and commitment to a friendly service sales- Play instrumental role in client satisfaction by working with operationalteams for proper resolution of service issues- Devise and lead process improvement and problem-solving efforts tocreate standard procedures and escalation policies for customer supportteam- Created tailored customer success webinars resulting in 20% increase inproduct utilization by existing customers- Conduct performance evaluations and provide feedback onrecommendations for improving productivity- Formulated and executed business and sales strategies for driving profitgain Show less

Western Union- Processed money wiring transactions to NAM and APAC regions ( 32+countries )- Responded to all customer inquiries. via phone, thoroughly and professionally- Developed customer rapport- Documented all customer inquiries and comments thoroughly andtimely- Referred unresolved customer grievances to designated departmentsfor further investigations- Update and maintain Fraud Prevention and Risk Assessment policies and… Show more Western Union- Processed money wiring transactions to NAM and APAC regions ( 32+countries )- Responded to all customer inquiries. via phone, thoroughly and professionally- Developed customer rapport- Documented all customer inquiries and comments thoroughly andtimely- Referred unresolved customer grievances to designated departmentsfor further investigations- Update and maintain Fraud Prevention and Risk Assessment policies and procedures- Update and maintain performance flow charts - Helped maintain records to comply with laws and regulations, examinedtransaction receipts for identification verification Show less

- Resolved 98% of customer complaints during the first interaction via phone, chat and emailresulting in significant increase in customer satisfaction and 30% reducednegative feedback on various platforms- Implemented new CRM, phone and livechat system that increasedcustomer engagement by 45% leading to faster issue resolution and a25% boost in positive feedback- Streamlined communication between customers and order fulfillmentdepartment resulting in overall… Show more - Resolved 98% of customer complaints during the first interaction via phone, chat and emailresulting in significant increase in customer satisfaction and 30% reducednegative feedback on various platforms- Implemented new CRM, phone and livechat system that increasedcustomer engagement by 45% leading to faster issue resolution and a25% boost in positive feedback- Streamlined communication between customers and order fulfillmentdepartment resulting in overall less order processing error and shippingdelays Show less

- Handled customer service concerns, related to IPTV services, via phone, chat and email- Assisted Mental Health Care facilities in scheduling, rescheduling,canceling and confirming appointments with psychiatrist and/ortherapists via phone and email- Managed Airbnb booking, housekeeping and customer service concerns via phone- Assisted customers in car rentals including start,end and extendreservations and related queries- Audio transcriptionist -… Show more - Handled customer service concerns, related to IPTV services, via phone, chat and email- Assisted Mental Health Care facilities in scheduling, rescheduling,canceling and confirming appointments with psychiatrist and/ortherapists via phone and email- Managed Airbnb booking, housekeeping and customer service concerns via phone- Assisted customers in car rentals including start,end and extendreservations and related queries- Audio transcriptionist - Listened to calls and extracted relevantinformation to fill out a form and forward it to the concerned department Show less

- Pioneered customer service related activities for UberEats in EMEAand NAM regions, including order fulfillment, replacing, order tracking,communicating with consumers, delivery partners and restaurants.-Processing refunds and appeasements-Maintaining consumer, delivery partner and restaurant offense tracker

- Tasked with selling old-age benefit memberships and services