- Manage the project of Development & Alumni Affairs Office (DAAO)’s Microsoft D365 CRM, digitalize the donation and fundraising process, by including new payment gateways and different new fundraising features- Analyze project requirements, design workflows & integration flows- Responsible for business requirement spec, integration testing, UAT, functional testing, user training, system change request, reports and dashboards in the SDLC- Collaborate with users, internal IT team… Show more - Manage the project of Development & Alumni Affairs Office (DAAO)’s Microsoft D365 CRM, digitalize the donation and fundraising process, by including new payment gateways and different new fundraising features- Analyze project requirements, design workflows & integration flows- Responsible for business requirement spec, integration testing, UAT, functional testing, user training, system change request, reports and dashboards in the SDLC- Collaborate with users, internal IT team, and external vendors for the system development and enhancement Show less

- Lead the CRM project, including preparing project materials, vendor selection, project management, vendor management, solutions evaluation, system analysis & implementation, on-going support and maintenance- Work with other IT teams to ensure the quality and availability of production application systems- System in charge of the data governance platform (Collibra) project

- Managed and reviewed the Office Automation systems include planning, implementation, and delivery of the project- Managed the project progress and reported to the management- Coordinated with stakeholders for project delivery and meet resources planning and control

- Led the projects development: ELEMENTS CRM (Microsoft Dynamics 365 CRM), ELEMENTS App, MTR mall websites, On-Premise API Management Platform- Participated in System Development Life Cycle- Prepared bill of materials, statement of work, functional spec. etc.- Monitored vendor development and performed SIT and UAT - Worked closely with users, vendors, enterprise team, security team, production control unit team for delivering quality projects- Managed system migration by… Show more - Led the projects development: ELEMENTS CRM (Microsoft Dynamics 365 CRM), ELEMENTS App, MTR mall websites, On-Premise API Management Platform- Participated in System Development Life Cycle- Prepared bill of materials, statement of work, functional spec. etc.- Monitored vendor development and performed SIT and UAT - Worked closely with users, vendors, enterprise team, security team, production control unit team for delivering quality projects- Managed system migration by using Microsoft Azure DevOps- Reviewed project documents for internal and external audit Show less

- Provided daily application system support in Xstore and Oracle (ORCE)- Provided unit and integrated tests (API, ETL process, and eCom integration)- Provided development of testing scripts for team members to follow during testing of fixes and enhancements- Monitored project deliverables with internal business partners and vendors to ensure issues are taken care of and timeline is met

Application Development- Evaluated and analyzed business requirements, outlined problems, uncovered areas for improvement, developed and implemented solutions with Dynamics project team- Assisted users to develop user requirement documentation and functional specifications- Conducted requirement validation, explained requirements and discussed implementation with vendor- Worked collaboratively with users and vendor in defining use scenarios which illustrate the impact of the… Show more Application Development- Evaluated and analyzed business requirements, outlined problems, uncovered areas for improvement, developed and implemented solutions with Dynamics project team- Assisted users to develop user requirement documentation and functional specifications- Conducted requirement validation, explained requirements and discussed implementation with vendor- Worked collaboratively with users and vendor in defining use scenarios which illustrate the impact of the change across the system- Provided application configuration and maintenance- Supported project manager to define project requirements- Conducted user acceptance testing and related quality assurance activities- Engaged in Dynamics Knowledge Hub in SharePoint such as creating Dynamics User Guide and FAQs. Helped to educate business leadership on ways to further leverage Microsoft DynamicsApplication Support- Provided first and second level technical support to Crown’s employees using Crown’s helpdesk system, Microsoft Teams, telephone or other mediums as required- Acted as primary point of contact to resolve basic/ advanced questions or issues related to Dynamics CRM- Liaised with support vendors and reverted back to the business with solutions for more complex issues- Monitored for issues and engaged needed IT resources to address or prevent CRM outages- Created and managed CRM export and import processes to support business requirements- Escalated any errors, system outages, or similar anomalies Show less

In-house system- Provided daily administrative support for global system users under supervision- Assisted & Analysis in Global System Application Implementation- Coordinated with users in MOL Group companies worldwide- Responsible to take part in SQA (Software Quality Assurance) under supervisionMicrosoft Dynamics CRM- Provided system support for Microsoft Dynamics CRM users- Administrated and executed user requests including opening/disabling accounts, new… Show more In-house system- Provided daily administrative support for global system users under supervision- Assisted & Analysis in Global System Application Implementation- Coordinated with users in MOL Group companies worldwide- Responsible to take part in SQA (Software Quality Assurance) under supervisionMicrosoft Dynamics CRM- Provided system support for Microsoft Dynamics CRM users- Administrated and executed user requests including opening/disabling accounts, new cases, documents etc.- Worked with the project team to provide Dynamics solutions in line with business requirements- Liaised with vendor on support issues- Escalated any errors, system outages, or anomalies Show less

Provided support for research projects

Provided support for research projects

Provided helpdesk support to answer customers’ inquires about Ricoh products

Participated in DM Star Scheme Award Program