Calvin Mothoa Email & Phone Number

Delmas, Mpumalanga, South Africa

Delmas, Mpumalanga, South Africa

Gauteng, South Africa

• Routine Maintenance: Regularly inspect and maintain IT systems to ensure smooth operations and prevent issues.• Network Monitoring: Use Lansweeper for network forensics to monitor and address network issues and vulnerabilities.• Antivirus Testing: Conduct month-long Sophos Endpoint antivirus testing to enhance system security.• Project Support: Assist with IT projects like deployments, migrations, and updates, ensuring strategic IT goals are met.• Vendor Coordination:… Show more • Routine Maintenance: Regularly inspect and maintain IT systems to ensure smooth operations and prevent issues.• Network Monitoring: Use Lansweeper for network forensics to monitor and address network issues and vulnerabilities.• Antivirus Testing: Conduct month-long Sophos Endpoint antivirus testing to enhance system security.• Project Support: Assist with IT projects like deployments, migrations, and updates, ensuring strategic IT goals are met.• Vendor Coordination: Coordinate with vendors for hardware and software repairs, minimizing downtime.• Technology Trends: Stay updated on IT trends and innovations to make informed decisions on adopting new technologies. Show less

Gauteng

• User Support: Assist with user questions, technical issues, and system maintenance.• Hardware Configuration: Set up new devices, including desktops, routers, modems, and printers.• Routine Maintenance: Conduct regular inspections and upkeep of existing installations.• Software Updates: Keep computer operating systems and software current for security and performance.• Procurement Validation: Evaluate hardware and software purchase requests for alignment with business… Show more • User Support: Assist with user questions, technical issues, and system maintenance.• Hardware Configuration: Set up new devices, including desktops, routers, modems, and printers.• Routine Maintenance: Conduct regular inspections and upkeep of existing installations.• Software Updates: Keep computer operating systems and software current for security and performance.• Procurement Validation: Evaluate hardware and software purchase requests for alignment with business needs.• New Solutions: Support the implementation of innovative applications and technologies.• Meeting Participation: Contribute technical insights in company-wide meetings.• Data Analysis: Analyze system records and logs to identify trends and potential issues.• Network Optimization: Maintain local networks for optimal performance.• Security and Privacy: Ensure network and system security and data privacy.• User Training: Provide guidance on new software and hardware usage.• Upgrades and Maintenance: Coordinate system updates without disrupting work.• Microsoft Application Support: Offer assistance with all Microsoft applications. Show less

Gauteng, South Africa

• Monitor Internal Ticketing Systems: Track support requests and issues using internal ticketing systems.• Escalation of Support Requests: Escalate unresolved support requests to Senior Support Specialist.• New Computer Setup: Configure and set up new computers.• Helpdesk Response Monitoring: Continuously monitor and respond to helpdesk requests and provide remote support.• SLA Compliance: Ensure all tickets are resolved according to the appropriate Service Level Agreement… Show more • Monitor Internal Ticketing Systems: Track support requests and issues using internal ticketing systems.• Escalation of Support Requests: Escalate unresolved support requests to Senior Support Specialist.• New Computer Setup: Configure and set up new computers.• Helpdesk Response Monitoring: Continuously monitor and respond to helpdesk requests and provide remote support.• SLA Compliance: Ensure all tickets are resolved according to the appropriate Service Level Agreement (SLA).• Telephone and Email Support: Provide telephone and email support for customers, addressing technical issues.• Service Excellence: Maintain high service standards, including timely communication and response.• Stay Current: Keep updated on modern operating systems and standard software packages, including Microsoft Windows platforms. Show less

United States

• Office 365 User Management: Administer user accounts, reset passwords, and monitor service health.• Microsoft Active Directory: Manage user accounts, including adding, deleting, and resetting passwords.• Remote Monitoring and Management (RMM): Use N-Able for remote IT system monitoring.• Salesforce Ticketing System: Utilize Salesforce for issue tracking and resolution.• Meraki Network Discovery: Perform network management using Meraki technology.• OPERA Hotel PMS:… Show more • Office 365 User Management: Administer user accounts, reset passwords, and monitor service health.• Microsoft Active Directory: Manage user accounts, including adding, deleting, and resetting passwords.• Remote Monitoring and Management (RMM): Use N-Able for remote IT system monitoring.• Salesforce Ticketing System: Utilize Salesforce for issue tracking and resolution.• Meraki Network Discovery: Perform network management using Meraki technology.• OPERA Hotel PMS: Configure and troubleshoot OPERA Hotel Property Management Solutions.• User Support: Identify and resolve software and hardware issues for users via calls, chat, and email.• Troubleshooting Guidance: Guide users through diagnostic and troubleshooting processes.• Collaboration: Work with colleagues to research and resolve complex problems.• Programmer Collaboration: Collaborate with programmers to explain errors and suggest program modifications. Show less

National Diploma, Information Technology, Business Analysis, Project Management, Information Systems, System Development

Nqf 4, Information Technology