Calvin Raines Email and Phone Number

Delivered engaging presentations featuring Infosys' technology showcases to potential clients while effectively illustrating innovative capabilities of technologies. Demonstrated ability to engage, assist, and enhance user experiences by developing captivating technology showcases utilizing Infosys AI and chatbot platforms.Developed and implemented a customized Salesforce application tailored to the specific needs and requirements of the client company while optimizing operational processes and enhancing efficiency within business operations. Executed data masking of personally identifiable information (PII) using proprietary software developed by Infosys, ensuring secure and compliant handling of sensitive data while maintaining data privacy.Earned internal certifications in Amazon Web Services while attaining proficiency with Java MVC Developer, NodeJS Developer, and React Developer while showcasing a versatile skill set.Leveraged emerging technologies like AR, VR, Generative, and Discriminative AI to provide prospective clients with insightful demonstrations, highlighting practical applications and potential benefits.

Employed Angular and Angular CLI to craft dynamic front-end interfaces, harnessing cutting-edge technologies for seamless user experiences and innovative web application development. Offered responsive aid to the development team, ensuring seamless progress by contributing valuable support and resources to accomplish project objectives. Guided and directed three team-based projects as Scrum Master, overseeing task assignments, leading agile daily meetings, creating issues for teammates, and actively engaging in peer programming to ensure successful completion.Enhanced software development proficiency by collaborating with fellow associates to undergo intensive training in a Java Enterprise-focused web development course.Utilized Java, Spring Boot, JDBC, and JUNIT to construct educational applications, employing a backend test-driven development approach while merging theoretical concepts with practical implementation.Developed four distinct projects as part of the training program, including a solo command-line project and three collaborative team projects while showcasing individual initiative and effective teamwork.

Managed claims entailing assignment of benefits from third-party associates while navigating intricate processes and negotiations to ensure optimal resolutions. Rendered swift and conclusive decisions, promptly distributing payments or issuing partial/complete denials for each claim while providing clear, courteous communication of outcomes. Managed claims requiring navigation of Civil Remedy Notices, adeptly overseeing intricate processes and negotiations to highlight proficiency in legal aspects and commitment to comprehensive claims handling. Effectively managed and oversaw daily homeowner claims, demonstrating attentive care and proactive resolution strategies to ensure seamless claims processing and heightened client satisfaction.Initiated prompt communication with insured parties, fostering positive relationships to deliver exceptional customer service experiences while contributing to heightened customer satisfaction.Achieved consistent closure of over 20 claims weekly, demonstrating efficient processing and resolution while maintaining high standards of quality and accuracy.

Initiated prompt and regular communication with insured clients, fostering and sustaining a positive rapport to ensure an exceptional and satisfactory customer service experience. Developed robust vendor management utility to serve as a valuable reference tool for claim handlers, streamlining processes, optimizing workflow, and enhancing efficiency. Managed claims involving representation by Attorneys and Public Adjusters, demonstrating adept negotiation and collaboration skills to ensure equitable settlements and improve client-centric service in complex claims environments.Equipped with specialized training to effectively manage claims involving Civil Remedy Notices, utilizing expert knowledge to navigate intricate legal processes, ensuring accurate resolution and compliance.Maintained accurate and up-to-date diaries, recorded pending notes, and outlined subsequent actions for each claim, ensuring investigations and diligent monitoring of claim files throughout the process.Conducted rigorous testing and iterative refinement of new claims system spanning five months, ensuring seamless functionality, optimal performance, and integration into the operational framework.