Ensure the operability and stability of all trading floor systems for trading sessions. Manage well-organized, efficient and productive environment that provides the highest quality of service to Member Firms and the Trading Floor community. Manage and implement the concepts and techniques of Information Technology Infrastructure Library. Investigate, analyze, research and respond to Customers, Specialists, Floor Brokers, Market Makers, Service Delivery and Market Operations Staff. Continually work to raise performance levels for all users of the Front end trading applications and Floor Broker Handheld Terminals.Act as liaison in the Inter-Market Trading Community to uphold the integrity of order execution and trading conditions.Lead liaison for testing of releases and upgrades, involved in the creation and implementation of new Trading systems. Managed a staff of 15.Quality Assurance testing for the largest Option trading system implemented at the American Stock Exchange. (AMEX)Represented the AMEX Market Operations department in Stockholm Sweden for functional requirement specifications verification, development, and testing. Disseminated Trading Halts, Delayed Openings, Stock Indications, and Fast Markets as well as gaining Floor Official Approval for aforementioned actions.