• Lead technical support from pre-sales demos through deployment and ongoing technical support.• Configuration and support for Windows 10, Windows Server, SQL Server, Android.• Peripheral support including printers, scanners, audio/visual equipment.• Interface with customers, vendors, and staff to effectively communicate business needs.• Monitor and direct daily workflow to ensure achievement of service level objectives.• Writing, editing and revising text for software… Show more • Lead technical support from pre-sales demos through deployment and ongoing technical support.• Configuration and support for Windows 10, Windows Server, SQL Server, Android.• Peripheral support including printers, scanners, audio/visual equipment.• Interface with customers, vendors, and staff to effectively communicate business needs.• Monitor and direct daily workflow to ensure achievement of service level objectives.• Writing, editing and revising text for software GUI, help file and websites. Show less

• First level software support for the US market.• Support and troubleshooting for Windows desktops and Windows Server.• System and acceptance testing and reporting.• Hardware and software maintenance for support and QA test lab.

• First level support to North American Dealers for E-commerce applications.• Detailed analysis and testing for application enhancements.• Project management for process improvements.• 24/7 On-Call Support rotation.

• Negotiate payment arrangements with high risk accounts.• Assess account risk to manage losses.• Provide outstanding customer focus.• Use of negotiation techniques to collect and process payments.

• Main project consisted of a database enabled website and intranet applications. • Responsibilities included cost analysis for software solutions and documentation creation for completed projects.• Updated and organization for business documents.• Language support for sales department and systems administration.