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Calvin Yip Email & Phone Number
Customer Experience and Service Manager
at
Lalamove
1 work email found
@lalamove.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Experience and Service Manager
Location
Hong Kong, Hong Kong Sar
Who is Calvin Yip? Overview
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Quick answer
Calvin Yip is listed as Customer Experience and Service Manager at Lalamove, based in Hong Kong, Hong Kong Sar. AeroLeads shows a work email signal at lalamove.com and a matched LinkedIn profile for Calvin Yip.
Calvin Yip previously worked as Assistant Customer Experience Manager at Lalamove and Senior Customer Experience Associate at Lalamove. Calvin Yip holds Bachelor Of Applied Science - Basc, Engineering Physics/Applied Physics from City University Of Hong Kong.
Company email context
Email format at Lalamove
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{first}.{last}@lalamove.com
86% confidence
AeroLeads found 1 current-domain work email signal for Calvin Yip. Compare company email patterns before reaching out.
Profile bio
About Calvin Yip
Calvin Yip is a Customer Experience and Service Manager at Lalamove.
Current workplace
Calvin Yip's current company
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6 roles
Calvin Yip work experience
A career timeline built from the work history available for this profile.
Customer Experience And Service Manager
-Manage the CS chat and call system - Genesys from both technical and commercial perspectives across across 10 markets in SEA and LATAM.-Handle supplier management and conduct contractual negotiations with the BPO vendor managing 80 outsourced agents in the Philippines.-Directly manage call center operations in Taiwan and Bangladesh.-Assist in overseeing call center operations in Indonesia and Vietnam.-Develop workflows and dashboards to automate the calculation and monitoring of KPIs for over 400 CS agents.-Manage and refine the chatbot for CS perspective, ensuring continuous improvements and optimal performance.
Assistant Customer Experience Manager
- Supervised system and telephony operation needs, providing guidelines to the CX departments across 10 markets in SEA and LATAM.- Revamped the knowledge management system for the CX department, benefiting over 400 users.- Evaluated the existing phone system structure and integrated third-party tools into a unified system.- Coordinated and established a new CX center from the ground up in Bangladesh.- Forecasted demand and projected required manpower across markets to maintain service levels.- Set up KPI trackers and analyzed performance trends to improve agent productivity, identifying areas for improvement such as AHT, productivity, and attendance.
Aug 2022 - Feb 2024
Senior Customer Experience Associate
Aug 2021 - Aug 2022
Customer Experience Associate
Dec 2020 - Aug 2021
Customer Service Associate
May 2020 - Dec 2020
1 education record
Calvin Yip education
FAQ
Frequently asked questions about Calvin Yip
Quick answers generated from the profile data available on this page.
What company does Calvin Yip work for?
Calvin Yip works for Lalamove.
What is Calvin Yip's role at Lalamove?
Calvin Yip is listed as Customer Experience and Service Manager at Lalamove.
What is Calvin Yip's email address?
AeroLeads has found 1 work email signal at @lalamove.com for Calvin Yip at Lalamove.
Where is Calvin Yip based?
Calvin Yip is based in Hong Kong, Hong Kong Sar while working with Lalamove.
What companies has Calvin Yip worked for?
Calvin Yip has worked for Lalamove.
How can I contact Calvin Yip?
You can use AeroLeads to view verified contact signals for Calvin Yip at Lalamove, including work email, phone, and LinkedIn data when available.
What schools did Calvin Yip attend?
Calvin Yip holds Bachelor Of Applied Science - Basc, Engineering Physics/Applied Physics from City University Of Hong Kong.
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