Calvin Chua Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Support the operations team through quantitative and qualitative analyses. Analyze operational data via SQL BigQuery and PowerBI dashboards. Collaborate with country managers to analyze the daily operations (volumes, quality, capacity planning). Deliver insights with actions for improving volume, quality and processes in daily operations.Key Contributions• Analyze demand; provide country managers with recommendations on hubs and zones with demand potential, leading to updating/activation of >20 hubs and zones.• Conduct analysis for operations and management on financial and operational impact of actions in areas including booking windows. API integration, and cancellations.• Analyze KPIs (e.g. reviews); provide insights and recommendations to improve KPIs. Helped increase country manager focus on issues, increasing preferred partner status.• Provided weekly status updates and actions for weekly management and inter-team meetings.• Created training and reference material for partners and team.• Utilised automation to improve work processes.

Singapore

Spearheaded end-to-end project management and execution, collaborating with clients to understand business requirements to establish scopes, timelines, and recommendations. Supported and challenged clients on project objectives and plans, such as the implementation of knowledge management strategy review for alignment with wider organisation goals. Facilitated hands-on UIPath robotic process automation (RPA) workshops to prepare 60 attendees for organisational RPA usage.• Collaborated with client to review the knowledge management (KM) strategy for alignment with higher organisation strategy and goals; reviewed 800 surveys with 140 respondents to identify user requirements.• Facilitated the development of a key performance indicator (KPI) dashboard affecting 60 users; utilising data visualisation and automated the reporting process by leveraging an understanding of the user process journey. • Executed analysis of qualitative and quantitative data, providing customers with data-driven insights to enhance decision making and streamline performance improvement across 200 trainees in different user segments.• Led audits of 5 non-profit organisations for government agencies to ensure compliance with governance standards; interviewed staff to identify process gaps and propose recommendations.• Performed data analysis and modelling for a government agency to forecast manpower demand and supply for over 150 organisations for nationwide resource planning for a critical government sector.• Supported knowledge management and information management initiatives, including training for 2,000+ users; streamlined processes, created content, and communicated changes as part of the change management process.

Singapore

Recruited and hired by the founder to drive and implement operational excellence, business analysis, and process development across the start-up. Developed administrative, operational, and quality processes for regulatory compliance to qualify for AS9100 certification.

Singapore

Delivered cross-functional leadership across quality control, people management, and customer service, including leading workshop and airport operations maintenance teams of up to 70 staff. Served as the point of communications for customers to drive customer satisfaction and retention; responsible for providing quotations, responding to inquiries, and ensuring on-time delivery of orders. Controlled quality standards of unit load device (ULD) repairs.• Managed and maintained pricing and invoicing database to ensure consistency and 100% accuracy of invoices while resolving discrepancies.• Leveraged a high attention to detail and exceptional communication skills to coordinate and liaise with customers to understand and fulfil business requirements.• Coordinated with cross-functional chain spanning shipping, quality, production, planning, with a focus on maintaining stakeholder relationships.

Singapore

Championed performance improvement and productivity by orchestrating process improvement projects and executing overhauls and modifications on aircraft engine components. Selected to be a signatory and passed Civil Aviation Authority of Singapore (CAAS) exams to gain signatory status. Leveraged extensive analytical and problem-solving skills to establish robust solutions to identify, troubleshoot, and resolve complex issues.• Headed continuous improvement and change management, with a focus on utilising United Technology’s Achieving Competitive Excellence (ACE) methodology to streamline operations and process efficiency.• Deployed strong leadership skills to coach 5 junior members on troubleshooting techniques to reduce test failures; developed training procedures and onboarded new technicians on component repair.

Masters, International Business

Bachelors, Engineering (Mechanical)

Diploma, Engineering (Mechatronics)