Calvin Cook Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Work as Sr. Manager of Product Support to manage our product support structure and processes for multiple specialized product support teams. Focusing on development/iteration of efficient support models, SLA monitoring, escalation ownership, new product implementations, project management, and customer experience. Work directly with mortgage brokers, mortgage franchising operations, brokerage software engineers and product teams, legal and compliance officers, broker marketing and social media experts, and mortgage broker product vendors.Also, work as our Total Expert CRM Administrator creating bleeding-edge marketing automation for the Motto Mortgage network.

Denver Metropolitan Area

Work as Manager of Product Support to manage a Product Support Team, on development/iteration of support models, SLA monitoring, escalation ownership, and team deliverables. Also, work as our Total Expert CRM Administrator creating bleeding-edge marketing automation for the Motto Mortgage network.

Greater Denver Area

Working as the Product Manager and Admin for a network wide CRM (Total Expert). developing smart journey email campaigns, managing vendor relationships, providing technical support, product support, creating training materials, providing product analytics reporting to help drive business forward.

Greater Denver Area

Provide technical support for both internal and external users. Create training materials including job aids, instructional documents, and tutorial videos. Help create business processes to drive a more efficient work flow.

Greater Denver Area

Support users with technology, roll outs, and region acquisitions. Providing exceptional customer service via phone and email.

Littleton, Co

Worked on social media platforms and email to interact with customers and provide superior customer service. Through a strong knowledge of social media management tools like Sprinklr and Lithium I helped to promote the company and provide a positive customer experience on Facebook and Twitter. I have also built a strong understanding of Salesforce for both account management and email. During my time in this position I also helped train employees in advanced customer service strategies, social media management, and business practices.

Littleton, Co

Was the founder of the company from the ground up and raised over $20,000 in crowd funding through Kickstarter. Created a fully functioning website and built social media presence on multiple platforms including Facebook, Twitter, Untapp'd, Kickstarter, Instagram and more. Gained insights into company operations through setting up LLCs, filing taxes, creating marketing strategies, and pitching investors. We partnered with Grandmas House Brewing to contract brew and sell our beer.