I'm currently working as Senior Manager, Mortgage Tech Operations at Motto Mortgage in Denver. Managing our Product Support teams and working as the Product Manager and Admin for our CRM (Total Expert), supporting a network that closes over $3B in loan volume annually, developing Journey email campaigns, managing vendor relationships, creating efficient business processes, and leading in the creation of training and technical support materials.I have a rare combination of expertise and experience working within the franchise model, the mortgage broker channel, and technology implementation and supportI specialize in creating innovative and efficient processes for product support teams that provide an exceptional customer experience.Specialties: CRM Management, Email Campaigns, Business Processes, Customer Service, Technical Support, Data Analytics, Product Support, Technical Writing, Creating Engaging Training Material, Product Management, Vendor Relationships
Listed skills include Customer Service, Graphic Design, Microsoft Office, Research, and 11 others.