Oversee IT Operations across 2 sites. Responsibly for Business Systems & Infrastructure.

• Responsible for managing IT environment across US and Canadian businesses. • Developing sustainable solutions to support both organisations inclusive $2+m budget and direction.• Successfully refocussed IT team around Business Support and Sales Solutions while maintaining a high degree of technical expertise. Acting as an impartial 3rd party to establish acceptable project targets.• Managed local and centralised resources to deliver key Business projects. Establishing IT reputation as a business oriented solutions provider. Developed collaborative cross-department project prioritisation tool• Influence and steer Corporate IT department to deliver solutions in line with local requirement while retaining corporate standards. Building bridges to leverage Recent Business Achievements:• Developed and executed Distributor management strategy for Wal-mart - Out of Shelf reduced by 9.5%. Increasing sales, Targeting merchandising team. Addressing Internal performance issues.• Opened 2 new offices: developing office design, overseeing construction and IT infrastructure• Set strategic IT direction for NA business algined with Coporate objectives and group expectations • Improved forecasting efficiency 25% by rebuilding forecasting solution into sustainable demand process.• Successfully managed cross-functional team to eliminate $50k / year Supply Chain freight costs.• Harmonized numerous business processes cross departmentally to drive efficient “order to cash” and “ship to shelf” Recent IT Achievements• Developed group adopted PBX standard for Sales Organisations. Reducing complexity, management & call costs across the group• Established US location as Group “hot-site” for core IT services. Web / B2B / Email• Improved Broker communication by establishing Extranet. Reducing communication complexity & costs by $40,000/yr. • Developed business case to implement iOS platform – With an RoI of 4months for North America.

Responsible for Network infrastructure across US and CA organisations.Key Achievements• Introduced New Firewall solution with zero business disruption. Standardised on one platform and reduced overheads• Migrated from Novell to Windows Server Environment. Utilized VMWare to eliminate additional hardware investment.• Defined Hardware Lifecycle Management policies for US and CA. Reduced handoffs and Laptops bias in both sites.• Re-engineered Data Centre cooling system. Leveraged building’s heat displacement technology.

First role with direct managerial responsibilities• National telecommunications management for 3 sites & Remote workers – Introduced LD calling provider and upgraded remote login technology.• Set local IT standards in conjunction with group requirements. • Administered server environment MS Server 2000, 2003 & Netware 5, built case to upgrade environment.• Network Management• Redeveloped IT Backup Strategy• Manage local Firewall & Security solutions inc. AV & Access Control Systems• Define & communicate local IT policies• Established first MPLS network within group

Management of Local Helpdesk