I am a detail-oriented IT professional with over 20 years of experience in troubleshooting, repairing, and maintaining hardware, software, and network systems.Studied Computer Science in Office Information Systems at Pace University.I am very passionate about providing exceptional technical support and ensuring seamless IT operations for end-users. As a Desktop Support Specialist, I am dedicated to diagnosing, troubleshooting, and resolving hardware and software issues while delivering outstanding customer service.With extensive experience in diagnosing and resolving technical issues efficiently, from system crashes and connectivity problems to software installations and updates. I prioritize minimizing downtime and ensuring end-user productivity. 🌱 lifelong learner, I actively pursue certifications and training to stay current with emerging technologies and IT best practices. My commitment to professional growth ensures that I bring the latest solutions to my role.🔰 My Key Highlights are:• Able to work independently and as part of a team with strong communication skills.• Capability to deliver a very high level of performance in a very demanding environment.• Proficient in diagnosing and resolving network-related issues, including connectivity problems, slow speeds, and hardware failures, to ensure smooth IT operations.• Expertise in installing and updating software applications, ensuring compatibility with the operating system, and maintaining up-to-date software for security and performance.