Calvin Hariman Email & Phone Number

Technical advisor of Sales and Professional Services on customer solution architecture, product demos, roadmap positioning, and new feature enablement. Delivered customer impacting features through scrum product life cycle.- Developed 4 integrated partner solutions to address new market use cases within Procurement, Loan Trading, Real Estate, and Programmatic Advertising. Validated and demoed API integration flows using Postman.- Accelerated sales cycles through pre-sales and procurement stages of 6 prospects by presenting target technology architecture, data flow diagrams and completed security questionnaires to prospects’ Technical Architecture teams.- Refined 3-year product roadmap to include new features (e.g. Generative AI, LLM, and automated data extraction) based on key customer feedback and adoption metrics, aligning for greater product market fit.- Guided cross-functional scrum teams of 5-10 team members through the successful development of 3 CLM (Contract Lifecycle Management) platform features for successful client acceptance: Integration Suite (REST APIs and Webhooks), Document Data Model, and Multi-Party Negotiations.- Documented new feature releases and enhancements for internal, partner, and customer enablement.

Founding member of the Professional Services team. Led multiple implementations involving business process redesign, integrations (e.g. SSO, DocuSign, business applications), change management, and post go-live operations at Fortune 500 Financial Institutions. Defined implementation methodology facilitating scalable growth from Seed to Series B.- Orchestrated 5 cloud SaaS implementations to on-time and on-budget delivery all client acceptance criteria including technical quality and user satisfaction.- Headed 4 client functional and technical evaluations leading to purchase and implementation agreements.- Proactively managed and resolved changes in program scope, budget, and timelines, ensuring successful delivery.- Increased end user adoption and customer satisfaction by 20% by implementing future state operating models and change management strategies.- Presented product roadmap and technical demos to senior client executives to expand Arteria’s footprint with other use cases, resulting in 5 new implementations and ongoing client partnership.- Standardized methodology of implementation, testing, acceptance, and release management to ITIL best practices, enabling headcount growth of 200%.- Managed resource planning, talent onboarding, performance goal setting, and feedback cycle for 6 team members.- Implemented SOC2 compliant support and incident response program, addressing > 98% of issues within an SLA response time of < 60 minutes.

Revenue lead for IWMS consulting services achieving $5M ACV. Cultivated partner relationships with Tjene’s vendors – IBM, Salesforce, and Planon. Led initiatives to expand revenue streams outside of IBM TRIRIGA implementations.- Built Smart Building IoT solutions with technology partners IBM, Cisco, Arrow, and Rigado and executed in joint go-to-market resulting in $200k of software sales and services.- Managed all sales funnel stages including prospecting, discovery, pre-sales, and contract negotiations increased sales pipeline by 5x in ACV.- Presented prospect demos, business system architecture, RFP responses, Professional Services quotes, completed technical questionnaires, and SOWs to prospects to advance IWMS, EAM, and CMMS sales opportunities.- Complied internal training documentation, demo containers, and sample data sets bi-annually for sales team enablement with each application version release.- Authored white papers and delivered webinars on the application of BI and analytics in Corporate Real Estate.

Toronto, Canada Area

Professional services engagement lead in the IWMS portfolio for Fortune 500 customers the Pharmaceutical, Retail, Financial Services and Public Sector industries. Managed client relationships resulting in multi-year partnerships.- Directed 10+ engagements including implementations, managed support, integration development, change management, and analytics to successful delivery within scope, budget, and timelines.- Designed enterprise architecture including system capability mapping, data flow diagrams, integration patterns, data warehousing, and data visualization to transform 3 clients’ real estate management processes including lease administration, lease accounting, facilities management, maintenance management, capital project management.- Briefed executive stakeholders of 3 clients with program updates including regular status reporting, risk reporting, problem resolution, steering committees, senior stakeholder communications, and Quarterly Business Reviews. - Recommended 3-year program of strategic IWMS initiatives, increasing user engagement, satisfaction, and expansion of key enterprise customers, resulting in long term services renewals for 3 clients. - Implemented post go-live customer support program to address customer reported issues across 3 clients.- Nurtured relationships with client stakeholders leading to ongoing inside sales exceeding $400,000 ACV.- Grew Integrated Workplace Management Systems (IWMS) implementation practice 10x from 5 to 55 team members.

Toronto, Canada Area

- Developed IBM TRIRIGA integrations with customer ERP, HRIS, SSO, and accounting systems.- Created MVC framework for space management, work order management, and EHS inspection mobile applications.- Mentored 10 team members of all levels towards professional and personal development through goal setting, feedback sessions, and performance reviews.

Toronto, Canada Area

- Led technical configuration workstream for 3 IBM TRIRIGA implementations.- Decreased lease audit time by 50% at an international bank by designing a custom year end audit feature.

Toronto, Canada Area

- Coordinated evaluation of HP BSM System Monitoring, meeting success criteria leading into a full implementation.- Implemented HP ArcSight SIEM Implementation for a Canadian transportation services client.- Evaluated risk assessment for a Symantec Data Loss Prevention (DLP) implementation at a capital markets firm.- Coordinated PCI-DSS audit of payment infrastructure for a Canadian transportation services client.

Delivery management of a sub release of a brokerage processing system designed to handle the back-end transaction processing of a large Canadian bank.

Managed the launch of a new customer facing web portalDefined roles for the RBAC portion of the web portal

Created internally facing competitive positioning sales statements from performing competitive analysis on the network policy solutions of Sandvine’s 4 major competitors.

Created a new HTTP benchmarking system quantify end user experience of Bell Mobility’s wireless data network with in comparison to competitive networks. Isolated 3 service impacting network issues

Developed features for an automated test framework in Python for an EGPRS simulator to allow the other specialists to automate over 150 manual interoperability test procedures.