• Configure and manage firewalls, routers, switches, and WAPs for multiple vendors; Meraki, Velocloud, Fortinet, Cisco, AdTran.• Maintain and ensure all devices turn-up on a daily basis are up in our monitoring platforms.• Built API scripts to automate change requests on our managed Meraki networks.• Coordinate large projects for the team to ensure the entire process starting from configuration to turn-up is smooth.• Write and maintain scope of work documents for our rep to use on turn-up calls.• Assist team with any and all technical questions, change requests, and resolving configuration issues.• Troubleshoot customer requests to ensure proper resolution.• Process installs and turn-ups for new and existing managed services customers.• Work closely with all internal departments to ensure correct service and billing for our customers.

• Developed and designed a website to neatly present materials for a Finite Math course. • The website that included various learning resources, including texts, videos, discussion forums, and interactive exercises. • The website was designed with a simple interface such that a person with some experience in web technologies can edit and expand the website with ease.

• Conducted Internet research and analysis.• Verified accuracy and updated records within the database.

+ Developed a program that would automates the extraction of product-attributed words from a file of product descriptions through the use of graph analysis and clustering.+ The words obtained from the automation were compared with the ones individually identified using regular expressions to evaluate its accuracy.+ Attribute words were individually identified using several regular expressions e.g. words pertaining to color and compared with the results of the clustering.