Calvin Kwan Email and Phone Number

AT&T Business• Manage team of engineers and project managers to deliver voice and collaboration services• Manage escalations and provide a single point of contact for customers• Create processes for new/existing services by working with cross-functional teams/vendors• Built team of 61 engineers and project managers to support Cisco Hosted Cloud Services for commercial and US Restricted customers• Successful deployments meeting FISMA, SLED, Fedramp requirements• Responsible for assembling/managing globally diverse team to deploy the largest Hosted Cloud Services deployment/migration in the world. o 532 sites in over 80 countrieso 750K+ devices and 165K userso 64 clusters with 790+ servers with SMEo Successful navigation of Multi-national and multi-cultural resources and vendors• Successful outsourcing of Service Delivery functions for commercial clients and continued vendor management

AT&T Business• Technical team lead for team of 18 engineers• Technical oversight of engineers supporting IP Telephony solutions for Fortune 500 clients• Responsible for technical documentation for process/offer development• Escalation support• RFP documentation

AT&T Solutions• Project management, technical documentation, development and testing of new technologies• Controlled introductions of new services/technologies with a focus on IP Telephony• Mentoring/training of personnel

Rutgers School of Business Computing Facilities• IT support for student labs and faculty systems• Webmaster for Rutgers Faculty of Management website• Manage student lab personnel