Calvin Lemon Email & Phone Number

Tampa, Florida, United States

Atlanta, Georgia, United States

Johns Creek, Georgia, United States

Suwanee, Ga

Responsible for the setup and monitoring of the internal IT Help Desk ticketing system, Deploy MS updates across the network using SolarWinds Patch Manager. Daily administration of Windows XP, 7, and windows 10 workstations to include servers 2003, 2008, 2012, 2016, and 2019. Responsible for monitoring and configuration of Cisco ASA 55x firewall and Cisco managed switches. User on-boarding & off-boarding to ensure company assets were accounted for such as remote user desktops, laptops, mobile devices and updating their user AD login credentials and any files stored on the network. Performed desktop and laptop hardware/software installations, imaging, configurations and hardening. Experience with: VMware, Active Directory, managing AD & GPO’s using PowerShell scripting, DHCP/DNS, SAN/DAS/NAS, SQL Admin, Backups, Disaster Recovery, System Troubleshooting, Support, and Enhancement. Managing MS Exchange 2003/2007/2010 to include setup of mobile email and Webmail. Manage companywide AVG Business antivirus deployment. Instrumental in assisting with all aspects of the company’s annual HITRUST and SOC I & II certification process.Key Contributions:● Assumed the role of Information Security Officer (ISO) as outlined in the security policy.● Assist the ISCO with the process of obtaining our HITRUST and SOC2 certifications.● Create user and client accounts on both FTP and SFTP servers while documenting any needed account changes.● Setup, document, and maintain VPN user accounts for access to the company’s local resources.● Integrate into AD and maintain Citrix servers to include add/remove users and permissions.● Perform network monitoring on windows-based devices using HP OpenView and Wireshark.● Troubleshoot issues with network services such as MS Active Directory, LDAP, DNS, TCP/IP DHCP. ● Set up VPN between remote locations, to enable monitoring of IT systems.

Suwanee, Ga

Systems Administrator

Norcross, Ga

As a member of the IT Systems Integration team, I served as a point of contact for end users to receive support and maintenance within the organization’s desktop/laptop computing environment. Worked on projects within other departments as backup to assist with supporting the network, desktops, laptops, and printers. Used imaging software to prepare new desktops and laptops for new and existing users. Transferred user’s data to replacement desktop/laptops.Key Contributions:● Installed, diagnosed, repaired, maintained, and upgraded all PC hardware and equipment, primarily in a Microsoft Windows-based environment, ensuring optimal workstation performance. This included MS Office/Outlook 2003, 2007 and 2010 software suite.● Performed troubleshooting of problem areas (in person, by telephone, or using remote software) in a timely and accurate fashion, and provided end-user assistance where required.● Resolved user account issues, including password resets and account creations in Active Directory.● Responded to incoming calls and requests regarding hardware and software issues via the Remedy ticketing system.● Documented all instances of computer hardware failure, purchase/repair, installation, and disposal.● Responsible for isolation and removal of malware/viruses on both user devices and the network.

Greater Atlanta Area

Analyzed and assessed business and technology challenges, provided cost assessment, and implemented solutions for all issues that arose. Identified the most efficient methods to achieve top performance goals, eliminate waste, and reduce expenses in the technology sector. Participated in program planning, as well as policy and procedure development.Key Contributions:● Provided training and support for new technicians regarding our documentation and processes for handling IT assets being repurposed or obsolete assets being disposed of.● Developed and implemented help desk processes, goals, and metrics consistent with the technical direction of the school district.● Performed repairs and refurbishment on equipment to be redistributed throughout the school district.● Coordinated, tracked and documented the disposal of obsolete equipment to be posted to the school district’s auction website.● Maintained documentation of equipment entering and leaving the department using the districts AIMS Inventory Tracking System. ● Provide management with weekly reports of computing assets entering and leaving my assigned location.● Managed operating systems and applications deployment using Microsoft System Center Configuration Manager (SCCM).

Greater Atlanta Area

Maintained and supported LAN/WAN and desktop systems for service organization. Directed incident and problem management of IT applications.Key Contributions:● Install, upgrade, update, and troubleshoot workstations and server OS’s, including user data transfer.● Install, configure, and maintain Blackberry server and cell phones.● Respond to network and internet outages and when necessary, communicate with the ISP to resolve such issues.● Respond to virus and malware infections that occur on the network or individual workstations.● Deploy operating systems to new and existing workstations using Norton Ghost Software.● Troubleshoot issues with Microsoft Office suite (slow opening, crashes, etc.)● Run network and telephone drops to accommodate new devices when needed.● Manage Exchange Server 2003 Active Directory environment to include add/remove user and computer accounts and permissions to network shares.

Computer Programming

Certified Networking Associate (Ccna), Certified Networking Associate (Ccna)

Certified Networking Associate (CCNA)

It Networking Professional (Comptia Network+), Computer Systems Networking And Telecommunications

IT Networking Professional (CompTIA Network+)

Certified It Technician (Comptia A+), Computer Installation And Repair Technology/Technician

Certified IT Technician (CompTIA A+)

Computer Programming, Visual Basic, Vb.Net, Computer Programming

Computer Programming, Visual Basic, VB.NET

Diploma, General Studies

Computer Systems Networking And Telecommunications