Calvin Lemon Email & Phone Number

Tampa, Florida, United States

Atlanta, Georgia, United States

Johns Creek, Georgia, United States

Suwanee, GA

• Responsible for the setup and monitoring of the internal IT Help Desk ticketing system, Deploy MS updates across the network using SolarWinds Patch Manager. Daily administration of Windows XP, 7, and windows 10.
• Assumed the role of Information Security Officer (ISO) as outlined in the security policy.
• Assist the ISCO with the process of obtaining our HITRUST and SOC2 certifications.
• Create user and client accounts on both FTP and SFTP servers while documenting any needed account changes.
• Setup, document, and maintain VPN user accounts for access to the company’s local resources.
• Integrate into AD and maintain Citrix servers to include add/remove users and permissions.

Suwanee, GA

Systems Administrator

Norcross, GA

• As a member of the IT Systems Integration team, I served as a point of contact for end users to receive support and maintenance within the organization’s desktop/laptop computing environment. Worked on projects within.
• Installed, diagnosed, repaired, maintained, and upgraded all PC hardware and equipment, primarily in a Microsoft Windows-based environment, ensuring optimal workstation performance. This included MS Office/Outlook.
• Performed troubleshooting of problem areas (in person, by telephone, or using remote software) in a timely and accurate fashion, and provided end-user assistance where required.
• Resolved user account issues, including password resets and account creations in Active Directory.
• Responded to incoming calls and requests regarding hardware and software issues via the Remedy ticketing system.
• Documented all instances of computer hardware failure, purchase/repair, installation, and disposal.

Greater Atlanta Area

• Analyzed and assessed business and technology challenges, provided cost assessment, and implemented solutions for all issues that arose. Identified the most efficient methods to achieve top performance goals, eliminate.
• Provided training and support for new technicians regarding our documentation and processes for handling IT assets being repurposed or obsolete assets being disposed of.
• Developed and implemented help desk processes, goals, and metrics consistent with the technical direction of the school district.
• Performed repairs and refurbishment on equipment to be redistributed throughout the school district.
• Coordinated, tracked and documented the disposal of obsolete equipment to be posted to the school district’s auction website.
• Maintained documentation of equipment entering and leaving the department using the districts AIMS Inventory Tracking System.

Greater Atlanta Area

• Maintained and supported LAN/WAN and desktop systems for service organization. Directed incident and problem management of IT applications.Key Contributions:
• Install, upgrade, update, and troubleshoot workstations and server OS’s, including user data transfer.
• Install, configure, and maintain Blackberry server and cell phones.
• Respond to network and internet outages and when necessary, communicate with the ISP to resolve such issues.
• Respond to virus and malware infections that occur on the network or individual workstations.
• Deploy operating systems to new and existing workstations using Norton Ghost Software.

Computer Programming

Certified Networking Associate (Ccna), Certified Networking Associate (Ccna)

Certified Networking Associate (CCNA)

It Networking Professional (Comptia Network+), Computer Systems Networking And Telecommunications

IT Networking Professional (CompTIA Network+)

Certified It Technician (Comptia A+), Computer Installation And Repair Technology/Technician

Certified IT Technician (CompTIA A+)

Computer Programming, Visual Basic, Vb.Net, Computer Programming

Computer Programming, Visual Basic, VB.NET

Diploma, General Studies

Computer Systems Networking And Telecommunications